Manorama Tell Me Why — Magazine monthly subscription not delivered

I asked for a yearly subscription to Manorama Tell Me Why in March 2015 by filling up a online form and paying Rs. 250. Payment reference ID -MMEM1560356 and Order No. MMP[protected]. It was confirmed from Tel No.[protected]. They said magazine will be send to me from April 2015 onwards. In the month of April up to 20th April I have asked them several times about the magazine . They always replied It is send on 04 April and some one told it is send on 02 April. But I have not received the magazine. Lastly I have lodged a complain to them about it. Again they have told that 22April they have send it. But I have booked it on 24th April. So I am in doubt whether at all they have send or not . If they are not sending then they should refund me.And it is requested that whether they are cheating.Fact is that I have not in receipt of that magazine till date.