Manyavar.com / Vedant Fashions — Products returned and refund not received even after 10 days, no resolution with repeated follow ups

Manyavar order# IN[protected]Case No:[protected]

I checked the Manyavar website and under my orders out of 3 kurtas, 2 have been shown as pick up failed.
However, the person from Delhivery.com collected all 3 kurtas but Manyavar's online system is showing that only one kurta was received & amount refunded.

On that same day (14.Nov.2023), another person from Bluedart had come later in the day to collect the other 2 kurtas but they were already picked up by the Delhivery.com person.

I requested Manyavar via email and phone several times to please check with Delhivery.com as they have all my kurtas or perhaps the person who picked up the 3 kurtas, recorded one and took 2 kurtas for himself.

It has been more than 10 days and the amount is still not refunded.
This morning, one more person from Bluedart came to collect all 3 kurtas.

It appears that Manyavar does not have a proper tracking system of their orders and consumers like me have to pay the price for their mismanagement.

I look forward for your support here.

Thanks s lot