Mapro — Broken bottles and late delivery

I as a huge fan of mapro products is now so much disappointed this time from mapro!
There is hardly any choclate or khakra and mapro drinks I have just ignored as a regular customer of mapro garden, Mahabaleshwar and of lonavla. I just want to open the eyes of authorities of mapro now!!As mapro provides free samples to taste and make sure of quality I became fond of mapro, but now this time mapro has disappointed me a lot.
I am talking about the order number 3473... 1st on 29th of April I placed a order.. on a random conversation with mapro I asked from customer care executive that when my order will be delivered, he told it has been delivered and suddenly he laughed with his friend and then I asked him that what's wrong why he is laughing, then he told that one of your order is despatched and other one is not because we don't have nankhatayi and we forgot to call u that as it's not in stock so we can't send that to your delivery adress. I was then shocked than I placed a complaint against mapro on 5th of may.. then at the same day there is a good manager from mapro Named Arbazz he had a conversation with me and promised me that he will surely dispense the order as soon as he can.. and he nicely kept him promise I received the products, was happy but then when I have opened them the bottles are cracked and hence forth now I can't even enjoy the drinks also.
My family was waiting for the products from so long as I am resident of haryana, as I thought that it's better either not to carry them from pune, lonavla store rather it can be delivered online if that's available and now m so disappointed from packaging AND late delivery...
Even after all this I have placed one more order yesterday now m scared as it is gift for someone it shouldn't be delivered as a broken bottle.
Sir neither m greedy o[censored]r gifts nor I want to create a issue just want to inform that only arbazz sir can't handle all the things mapro needs more good team along with arbazz to handle packaging and delivery on time m not here to just complaign I am here writing so that there must a change from ur end so that customers shouldn't get disappoint the way I am today.
Anyways special thanx to Mr arbaz as he is helping till now also.
Regards
DR LEEPIKA MEHTA
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