Maruti Driving School — responsibility in providing driving lessons

Address:

Madhapur beside Indian oil petrol bunk, Hyderabad, Telangana, 500081

On sep 4 amount paid for learner’s course. It’s told that the simulator session will start from 6thsep. But due to simulator trainer on leave which is not intimated and when we reached driving school office its told to us that the session will start from sep 7. On sep7 when we reached the school its mentioned in stickers as closed and shifted. On reaching home we called the person raju and asked but he said that the school is open when we reached the place they are saying that we are open but forgot to remove sticker. I asked to give the session but the trainer refused as he says that we are not in time to office. Other trainer said that he saw me while taking the photo of the stickers on the glass door but didnot even called me. After 2 hrs discussion my amount was paid back as i insisted on the session to be conducted. The trainer by name raju has done the payment formalities on sep 4 is not at all responsible in conducting the sessions and bluntly saying that he is not going to conduct session. After payment of complete amount how can they speak irresponsibly to a customer to cover their negligence. Is this the way maruti is expecting the customers to get in and serve them. I hereby quote you that i have to file a case for the agony and pain caused by making me sit for hours and refunding my amount, which means the incapability of the management.