Maruti Insurance — car accident but not revert after many call to customer care

Address:A/303, Amarjyot apparment, Surat, Gujarat, 395006

Dear sir,
I have many times call to customer care and local katariya branch for my car accident but not revert and respond by person then today i was goto katariya - dumas road for visit then his call me today not any one meet here for any insurance work and his told me required insurance claim & serivice coupne.

Also, last sep-2018 i was meet at my office and his call me for 1 service coupne & 1 claim fees free voucher will send to you but not given me till date.

Today i have discuss but his not proper answer, kindly guide me and clear this matter on priority.
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