[Resolved]  Maruti Insurance — payment deducted transaction failed no refund yet after 40 days


While trying to renew my insurance policy the payment amount was debited via bharatqr from my card. However, the transaction page displayed below error message.

Can you please check the same.

Vehicle reg. No - ka*3676

— — —
Something went wrong

The transaction could not be completed and the policy cannot be renewed. Please try renewing your policy again. If the payment was deduced from your account, please call our dedicated customer support center for assistance

Transaction paymentid :[protected]
Policy proposal no : r[protected]
Total amount : 10947.00

I raised multiple complaints on your customer care number and nobody has reached me regarding this. Every time they say we have escalated and someone will call you back. But nobody calls back. I made at least 10 calls. Numerous emails to the customer care email is unanswered as well. It's more than a month and my money is still with you guys. Pathetic service.
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Apr 11, 2020
Complaint marked as Resolved 
Amount Credited Back
Maruti Insurance customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
Maruti Insurance Customer Care's response
Dear Sir/Madam,

Greetings for the day!

We apologize for the inconvenience caused to you.

Please be informed that we have escalated your issue to the concerned team. We will make sure you will get your refund as soon as possible.

The ticket reference number for your complaint is MI[protected].

Please do let us know if you need any further assistance by writing us on [protected]@mibpl.co.in.

Thanks and Regards
Maruti Insurance
Apr 05, 2020
Updated by sibinmathew
Do you have any update on the issue. I have provided the CC statement copy as requested to the support email.
Apr 11, 2020
Updated by sibinmathew
The issue is resolved now
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