Maruti Insurance — Deficiency in service by Khivraj insurance unit

I got my vehicle insurance renewed through khivraj motors chennai (TN-07 BV 8492 Ertiga) on 7th October 2022. Ever since the premium was paid we have been asking for a hard copy of the policy renewed to be sent to our address. The khivraj employee sri.kamalakannan who collected the check promised the hard copy will be sent couple of days. After 10 days the copy of the policy had not reached us. our enquiry with set gentlemen has revealed same was delivered at a wrong address and it is duty of the customer to search and get the copy this how the khivraj insurance is functioning ruining all the reputation of maruthi suzuki. He not only lacks courtesy but lacks in behavior also. It is the duty of the khivraj staff to fetch the policy and deliver at the customer's address.

with regards,
Padmalatha