[Resolved]  Maruti Insurance — insurance claim partially accepting

Address:

Patna, Bihar, 800001

Sir,
With deep disgust and dissatisfaction, this is to bring to your notice that i had an motor vehicle insurance running from your company. At the time of commencement of policy promises were made by your agent for customer satisfaction, prompt service and easy processing, all of which seem false and mere words. With my first ever claim being made the truth has been revealed, i feel cheated and misled by your company.
My vehicle, maruti swift reg. No. Br01cs7516 met an accident the exact description of which was provided by me during the claim.
Sir, a part of my claim was turned down without citing any appropriate justification.
Sir, i would like to know that on what basis my claim has been turned down, ignoring the written statement of the claimant and eluding all the customer friendly policies which are used to lure the customer into this trap, on what grounds does the company decide the occurrence of an incident?
Sir, without a second thought i have paid the complete premium now its your turn to deliver, if yours is at all a company dedicated to customer service and you really mean what you say, i would seek a justified action at the earliest which in this case is providing me the claim, failing which i would be forced to resort to alterior means and escalate the matter to higher authorities until and unless an apt and justified resolution to the situation is provided.

Kindly do the needful.

Thanks,
Ranjit kumar