Maruti Insurance — insurance claims

Address:

507115

Hello sir/Madam
This is Karteek Penugondaa from Palvancha, Telangana state. I have purchased swift zxi from Varun motors Kothagudem on April-2015. Zero claim for 3 years. But two days back my car got hit by a two wheeler and both back and front bumpers damaged simultaneously but here your surveyor is not responding properly and showroom personnel are saying company has given approval for replacement only for rear bumper and only repair for front bumper.
I am very much disappointed by hearing this as this is my first claim in 3 years and that to for very small amount. If this is the practice for a genuine cases, insurance is of no use and paying fine to transport authorities during checking is more economical or paying third party insurance is reasonable I think.
I am working as Assistant Engineer in TSGENCO. In our kothagudem Thermal Power station we are nearly 100+ Maruti consumers and if this claim not happened hassle free, we all will think of only 3rd party insurance instead of full insurance.

Please look into the matter and do the needful.

Thanks in advance
KARTEEK PENUGONDAA
[protected]