Maruti Insurance — insurance not done after receiving the payment

Address:

New Delhi, Delhi, 110034

This is to inform you that due to rate bite my o2 sensor got damaged after replacement of the same other sensor got auto damaged, i have requested your service advisors, managers to cover the same under warranty but they delayed after that i had discussed with mr. Aveg jhindal (Service engineer maruti) and they suggested me the animal bit is covered under insurance so please take insurance claim.
Then i decide to take insurance claim and visited to your workshop on 01-april-2018 at 12.30, when i asked the insurance advisor to take insurance copy from first floor of your workshop and your insurance agent (Rahul) confirmed that your car dl-10 ct - 6467 is not insured, however i had already paid the premium of rs 15, 425 on 01-aug-2017 which confirmed by your insurance agent as well. Details mentioned below

Driving without insurance is illegal and crime and in case, if i met with an accident than i have to pay penalties such as fines, loss of your driver's license and car registration, and even jail time, and also pay the all amount for all the damage of my vehicle and specially mentally harassment.

Would request you to please share the root cause of the same.