Hello I had sent out mail reply to the same person who had sent me the soft copy through mail. The below mail was sent out of Tuesday for which till date I have not received any reply.
Hello Surendra,
Thank you for your email and the attached policy. Today I had been contacted by your courier team to inform me that the hard copy of the policy is with him and he will put the same in the letterbox of my flat which is located in the basement area of the building.
As there have been regular problems with the children playing around and removing such documents from the letterbox, I requested your courier person to handover the document to my flat as a request as I was at work.
But I have never come across such a courier service team who has directly turned down the request, saying no they will only put this in the letterbox.
Being maruti Suzuki a big brand for the India industry and as well for me as a customer this was a cheap mentality from the courier team and unprofessionalism.
Hope such service will not be provided to customers henceforth and will await for your feedback on the above mail.
Name and designation of the contact person who had reached out to me through mail for the soft copy is below.
Surendra Srivastava,
Chief Executive Officer
Regards,
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