Maruti Insurance — no proper claim process done

Address:

Mathura, Uttar Pradesh, 281001

Accident happened and submit my car to service center they assured all repair and maintained. By after that no contact made by any body car company or surveyor no body called me and now deciding claim at theor wish and my front glass is damaged. How can a car run with broken glass and at the compalint made at 17 may at no. Given to maruti no return call came and no resolve. And kindly contact me i did mail but jo reply. Should i go to court or because at the time of insurance it was assured to earliest resolution but now pathetic situation.
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