Maruti Insurance — No proper response

Address:

Indore, Madhya Pradesh, 457001

I regular final my car insurance from maruti insurance, but for this year as i call at patel moters indore, and my contect with miss. Varsha,. She sys to deposit amount in a/c. For depositing amount i contect her again. But a full day no response. Even on evening she sys kya hogya yadi javab nahi diya.
I think at starting this is response, how you behave when we are in any problem.