Maruti Insurance — non issuing of vehicle insurance policy

Sir, i have paid rs 13721/- to the company through sbi transaction id for the same is[protected] on 16/7/19 for renewal of vehicle insurance of reg no kl 31k 9536. Company not renewed my policy in time and my policy lapsed on 18/7/19. On 22/7/19 the company refund my amt with a letter stating due error in their payment gateway lapse occurs. Money came to bank on 25/7/19.in between on 24/7/19 the client is forced to find out yet another rs14974/- to renew his policy as a vehicle on road without insurance is of great risk and liable to be punished. I request the company to elucidate the reason and to clarify who is responsible for the lapse causing inconvenience and mental torture to the client through mail on 24/7/19 replied by company requesting to give the engine number and chassis number of my vehicle for future assistance. I as a client of the company is not satisfied by the reply and himself felt humiliated. I request u sir a clear report stating who is responsible for the lapse causing inconvenience and torture to the client.