Maruti Insurance — Non receipt of Insurance Document

I am unable to contact them since, the NOs given are faulty. It is more than 10 days and no information from them. I am giving below their letter received on my Mail. [protected]@hotmail.com.
which says "NO Reply" I am deeply worried as to whether it is a fraud.
Please come back per return.

"[protected]@mail.marutiinsurance.in
Fri 4/23/2021 2:18 PM
Dear MS KAMAL NADIGANESH,
Congratulations.

The transaction for online renewal of your Maruti Insurance Motor Policy was successful.

Please note the below details for your future reference:

Vehicle Owner Name: MS KAMAL NADIGANESH
Vehicle: Alto800 LX
Amount Received: Rs.6477
Proposal Number: R[protected]
Transaction ID:[protected]
Reference No.: [protected]

You will be informed shortly once a policy is generated.

Please call[protected]/022/033/044) for any further queries.

Regards,
Maruti Insurance"