| Address: | Poonkunam, Thrissur - Kerala |
Sir,
My Maruti Alto KL 08 AQ 4399 was completely destroyed by a fire accident on 04/12/2021. After all due process, it was taken BRD Thrissur (Maruti Dealer for Thrissur - Kerala). However, on enquiry, they mentioned that, they have passed on the details to Mr Saju Joseph (an independent surveyor) and had not further role to play. Moreover, as I had taken the policy through INDUS Motors they will be in a better position to guide.
On enquiry from INDUS Motors, they mentioned that since BRD is the dealer for Thrissur, they have to look into it.
when I contacted the surveyor, I understood that he had not yet filed any documents and demanded for the original license which was completely burnt in the fire. (though it can be easily assessed from Government E Parivahan Website). I had provided him with the xerox copy of my driving license.
I feel deeply grieved that inspite taking the insurance from Maruti and being its loyal customer, all the parties seem to be disinterested in solving the issue. I would also like to note that I can book for a new car only after getting the insurance claim.
I kindly request you to look into the issue and do the needful at the earliest.
Yours truly
TT Subash
Ph No: [protected]
Email id: [protected]@gmail.com Was this information helpful? | 
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