Maruti Insurance — soft copy of policy not issued

Address:	New Delhi, Delhi, 110070
Website:	www.marutiinsurance.com

Hi,
I have renewed my car policy on 24th december 2018. But i did not received the policy soft copy.
Car details - mh12np - 9773

I called to customer service multiple time and got the same answer "sorry for inconvenience and we will send it in 10-15 mins". But till now i did not received anything.

Am i supposed to do the same things after paying so much for policy. This kind of worst service you guys are providing.
There are multiple places where we can go to do the policy renewal with the less charges compared to maruti.

I want my money back, ill renew my policy from some where else.