Maruti Service Masters — incorrect reporting of the issue, incorrect diagnosis and bad customer treatment

Address:

Chennai, Tamil Nadu

I sent my car swift desire 5100 to this center raising a concern that it's not giving mileage and there is a high fuel consumption.
First thing they have entered this issue as service in the system and assured me that oil servicing will solve the issue, however it did not. We went for the second time and waited in the lobby for 1 hour and again they asked us make the tank full check and come back. We did this again and now there was even more higher fuel consumption so went for the third time. And this time they said this vehicle will give only this mileage that 110 km in city which is absolutely incorrect and this attitude not good. And now they have diagnosed and said some internal part issue and we have to pay and the issue is not yet resolved.

First complain... Incorrect entry of reported issue.. We reported as high fuel consumption but they have entered as service and got 14500 rupeew.
Second complain... During second visit also they haven't diagnosed the issue and sent us back saying just fill the petrol and check..
Third complain... Now they say i came for service and not for high fuel consumption issue during my first visit.. Which is completely ridiculous.
Fourth... They told my driver during third visit that without even diagnosing that this car will give this mileage only.
Fifth.. The fuel consumption has increased during these three visits.
And now they have diagnosed and asking me to pay again.
I am not at all happy with your service.. Would be great if you take action..