Maruti Service Masters — Irresponsible staff behavior at MSM Okhla

Address:

New Delhi, Delhi

I gave my car (DL5CK2336) for mid service at MSM Okhla. When the driver came to deliver the car, the cup holder on driver side was broken. I called up the concerned resource who was the in charge of service and told him the same. He promised me to get the same fixed the next day. Next day no one came to pick the car and when I called the MSM person _ Mr. Parveen Mishra, he apologised as he forgot to got the car picked. He assured to get the same picked next day. Again, no one visited and when I tried to call him, his phone was switched off. His phone was continously switched off so I called up MSM service center and they assured to call back in few minutes. When they called, they told me that the concerned person is on training and will be back in next 7 days, till then they can not help. When I asked them to call their senior and let me speak to him for this pathetic customer service, she said please call yourself. What a shame!!! Is this the level of customer service at MSM??? I am shocked and disappointed. I will never recommend any body to go to MSM...most disappointing experience ever.