Mast Kalandar — money refund

I ordered food on 15th october and did the payment as well. But i didn't receive the food nor money. Im been following up from past 13 days and everytime they tell me the same thing"by tomorrow 11am your money will be credited". It's been 13 days till now i didn't get my money back. Now they stopped picking my phone as well. For their mistakes, i have to do all the follow up and still no results.