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Mast Kalandar Complaints & Reviews

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Updated: Feb 6, 2022
Complaints 44
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9
Unresolved
35
So far, so good. Mast Kalandar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mast Kalandar will keep up the work and continue to help more customers with their concerns even better 🤝
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Mast Kalandar reviews & complaints(44)

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G
gopianth
from Chennai, Tamil Nadu
Feb 6, 2022
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Induction Cooktop Issue (MOST URGENT)

Address: 3/391, Karumariamman street, Rajangam Nagar, MA Nagar,Padiyanallur Thiruvallur, Tamilnadu-600052

Dear Sir,

I have received pigeon cooktop in GRT redhills (Chennai) before 6 month for ... It's working fine till yesterday... But today got problem in induction ( Issue ; Working but not heating) .

Pigeon is good brand... But till soon got issue in induction... Pls do the free service and do the needful... In warranty card mentioned one Toll Free number[protected] .. but the number is not valid...br...
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A
Ashely12
from Thanesar, Haryana
Apr 12, 2018
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refund on undelivered order

Address: 560048
Website: mkdabbawala.com

This is regarding order no lt[protected] on mkdabbawala.com.

On 25th march, i placed order on mkdabbawala.com (Order no lt[protected])
And made payment using paytm. The order wasn't delivered nor did they answer to any of my calls on the customer care number provided.

On 26th march, i mailed them so as to process the refund. Mr gaurav jain replied saying that he has refunded the amount.

On...
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A
Anonymous2018
from Bengaluru, Karnataka
Apr 11, 2018
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pathetic customer service and arrogant staff!

Address: Bangalore, Karnataka, 560043

Oh... So i am writing this after getting completely agitated by your service. Here is what I have to say about the outlet located opposite to HDFC Bank, Old Tank Road, Ulsoor.

1. You take all your time to take an order.
2. Then you make us wait for years before you realize that we have also placed an order.
3. In the meanwhile you continue to serve orders from Swiggy without even coming back to us.
4....
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Ashely12
from Thanesar, Haryana
Apr 3, 2018
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refunding money

Address: Bangalore, Karnataka, 560048
Website: mkdabbawala.com

I placed order online no lt[protected] on mkdabbawala.com & made payment using paytm over 9 days ago (25mar). The status still shows pending.

Tried to reach on mentioned contact number [protected] says it's an invalid number.

I tried on other number mentioned on website also [protected] but no one picks it.

After a series of mails and calls, no action is taken. Mr gaurav mailed me and assured for...
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J
Jayesb
from Bengaluru, Karnataka
Feb 24, 2018
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bad quality food

Address: 560103
Website: [email protected]

Visited mast kalandar - bellandur branch and had ordered a paneer methi chaman maha combo which included a sweet and chapati and sabzi and also a chaas.
First of all the kulcha was very hard as it was cold and then in gulab jamun there was a worm which was still alive and roming.
When asked that how did it come, they r like it's still alive don't worry and they just took it and then later on got a new one
The restaurant...
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A
amitksriv
from Mumbai, Maharashtra
Feb 19, 2018
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refund not done

Address: 560037
Website: MKdabbawala

Hi,
I had placed an order (Prepaid) at 11.30 am from your website today and your brookfield branch was assigned to process the order with delivery time being confirmed to be 12.30 pm.
At 12.30 i called the contact no. ([protected]) of brookfield branch and he replied saying they do not deliver to marathalli and i must have ordered through swiggy. I checked his claim and confirmed it was through the website then he said he will...
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A
Avenki
from Bengaluru, Karnataka
Oct 28, 2017
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money refund

I ordered food on 15th october and did the payment as well. But i didn't receive the food nor money. Im been following up from past 13 days and everytime they tell me the same thing"by tomorrow 11am your money will be credited". It's been 13 days till now i didn't get my money back. Now they stopped picking my phone as well. For their mistakes, i have to do all the follow up and still no results....
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Chayanika sri
from Bengaluru, Karnataka
Oct 19, 2017
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regarding refund of money

Address: Bangalore, Karnataka, 560045
Website: Mkdabbawala.com

I placed an order on 21st september through mkdabbawala app and did the payment but i got a call from the restaurant that they can't deliver because delivery boy is not there and they cancelled my order. Since then, it's about a month, i am asking for my money but these disgusting people are not refunding and saying they will return tomorrow which didn't come till now. I called them about 20-30 times but all useless. They don't respond through...
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ansjain8
from Chennai, Tamil Nadu
Oct 18, 2017
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very bad service and product

Address: Bangalore, Karnataka, 560100
Website: mkdabbawala.com

Today i visited to e-city phase i branch and made a order, it came after 30 mins and food items very cold and bad to have it.
I asked to replace the chass, he took my glass but did to came back even after asking again and again.
I talked to store manger (Manu) and he used abusing words. He told that he dont care about you as i have to serve to other group.
I came out without having complete food..
Call me @[protected]...
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Uma Kashwani
from Bengaluru, Karnataka
Jul 9, 2017
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Mk dabba delivery stale unhygienic food

Address: 560103
Website: mkdabbawala.com

Bill # - rtcsmk[protected]. Do not order food from mkdabba them, you will fall ill. Chef special thali - stale daal makhani given of 3 days old, panner was hard in kadhai paneer, white rice mixed in pulav, that too stale, they didn't give jamun as per the menu, instead gave stale wheat halwa in lumps. Instead of masala kulcha as per menu they gave again stale parathas. Blo* *. On calling the manager, that a* * gives an excuse stating the person...
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Rasika Raghavan
from Bengaluru, Karnataka
May 21, 2017
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Late delivery

Address: Bangalore, Karnataka, 560016

I ordered from mast kalandar kasturi nagar branch order no. 11949 at 9:20, it is 10:50 & i've neither received a call from the delivery boy nor confirmation from the person who took order. When contacted the restaurant the answer i get is the delivery boy is on his way. They have sent the delivery boy out for delivery even without noting down my address. This is highly irresponsible response. Very disappointed....
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S
swarakov
from Bengaluru, Karnataka
Jan 9, 2017
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Customer service

Address: Bangalore, Karnataka, 560066

Writing this with extreme disdain as i have always held mast kalandars amazing food experience and customer service at highest par.However today i had a taste of poor service. I had placed an order around 4pm.At around 5.10 pm i get a call saying delivery boy cannot come till here as he doesn't know the address. 2nd i get a call its too far no one is ready to come. How insensitive it is to make a customer wait for more than 1 hour and give...
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J
jwilson19
from Mumbai, Maharashtra
Jan 9, 2017
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Non Delivery of Product

Address: Bangalore, Karnataka, 560103
Website: aajkadabba.mkdabbawala.com

I had ordered lunch at 1:30 on Jan 9, 2017 (no 18517) and specified to bring change for 500. I received two calls around 2 and 2:08 confirming my location. At about 2:20 I receive a call stating that I must ensure that the bill amount is correctly paid as they dont have change.

I explained that its difficult as I am in office and it might not be possible to get the same. They conveniently decided to cancel the order as a threat....
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S
Ssarin
from Bengaluru, Karnataka
Dec 9, 2016
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Poor quality food and missing items

Address: 560087

I had placed an order from mast Kalandar marathalli bangalore through swiggy, order no [protected], I had ordered three items, one was hp2, the other was tadka dal with jeera rice and the last being kadhi chawal. Hp2 comes with two subjis but it was like two gravies with no subji, there were no onion rings or papad that comes with hp2, the meal was very distasteful, tadka dal was to be given with jeera rice but they gave plain rice, as for...
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Manjunath A
from Chennai, Tamil Nadu
Sep 5, 2016
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Found cockroach in food

Address: Bangalore, Karnataka, 560102

We went to have food in mast kalander in hsr layout and found cockroach in food which we realized little late as we had half of the food, we complained on the issue with manager and they were least bothered and just told me to refund of the money, i took my pregnant wife to have food, after seeing the cockroach we were really disturbed. I don't suggest anyone to have food in mk as the quality of food is very pathetic and least hygienic in...
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R
ranjinibhat
Aug 7, 2016
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Paid online for food but was never delivered

Address: Bangalore, Karnataka, 560093
Website: aajkadabba.mkdabbawala.com/order-online

I paid online Rs.245 via paytm. at mkdabbawala.in for food on 30th July and have never received the food at all. Order number: LTOD964176
At first they said there will be delay due to rain and traffic. Later
Upon calling the customer care, I got no response at all. Receiving food late is one thing. Never receiving food is worse. Makes one skeptical of paying in advance for food delivery....
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S
sharma2409
May 26, 2016
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Mk dabawalla delivery quality very bad

Address: Bangalore, Karnataka, 560076
Website: mkdabbawala.com

I received order ([#11952] at bg road hub blr) on 25-may-2016. I should say it was pathetic. Corn pulao was stale and spoiled. If i would have eaten it, definitely would have been in hospital.

Very poor quality of mk now. Highly disappointed with the food.

In addition to above, i ordered for paneer combo but what was delivered as big quantity of dal and piece of paneer is very small in chutney size small container....
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vikas4714
from Hubli, Karnataka
May 24, 2016
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About money deducted from account but order is not placed

Address: Bangalore, Karnataka, 560069
Website: mkdabbawala

I have placed an order of rs 200 with online payment ..on 9th april... but amount is deducted.. n order was not placed.
on contacting paytm.. people they told that amount is transferred to your account..
please help me to sort out this.
and again i placed order today of rs 130 with online banking and same has happened with me.. that is .. order is not place and amount is deducted
thanks
Dr Vikas Goyalbr...
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Priyanka75
from Bengaluru, Karnataka
May 20, 2016
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Careless attitude

Address: Bangalore, Karnataka, 560102

Dear Team,

Today I ordered from Mast Kalander. My order ID was 12125. I found screw in rice which was given in plate. Fortunately I saw it came into my spoon. This could have been highly dangerous. This shows highly carelessness from the Mast Kalander's side. What would you suggest? what would you do?

Food quality has also degrade from past 6 months. I need justification. I have not thrown my plate, you can...
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Sampath8988
from Vijayawada, Andhra Pradesh
Mar 20, 2016
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Food not delivered

Address: 560043

I have ordered food from mast kalandar and i have paid online of 200rs but they have not delivered the food, and there is no proper response from them....
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