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Max Bupa Complaints & Reviews

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Updated: Mar 2, 2026
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A
abrarin
Jul 29, 2021
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Today I am writing this email to all of you just because I am not getting proper reply or solution of my wife's claim ID 671501 ( Naasara Husain ). I have submitted the entire document on 19th May 2021. But till date I am just chasing for the amount. I have given my account details along with the cheque copy, account statement & legal heir affidavit, but still my wife's account updated there.
My wife's account has been freeze due deceased case but you guys are not changing in your system, now today again I spoke to customer care & he is saying that I spoke to payment department your payment will process very soon please wait 1 more week.
I just want to know 1 thing from all of you that what is you TAT to resolve any query, because same query every time I am asking & your team is stretching 1 week again & again, your policy is too expensive from others but after that we have taken Max Bupa only just because for the service & easy to resolve the things, but trust me this is the first time I am using this policy in last 6 years. I am your old customer & renewing this policy every year without any delay & fist time I have used it but result is very bad as expected.
I will not recommend anyone for the Max Bupa in my life & even next year I will port my policy to other company I am 60+ I am a senior citizen & my wife expired in this pandemic. I am suffering from bad condition financially because I have paid my entire savings & borrowed some amount from friends & relatives for my wife's treatment & I was expected that I will get the amount from max bupa in maximum a month, but I was not aware that we need to follow up too much to get the amount from max Bupa.
Sir, I have claimed 6, 33, 335/- but amount approved only 3, 93, 000/-, I have submitted all the document & bills properly but I don't know why you have deducted too much of amount. One letter sent to me on email that for which item amount deducted, but when I asked to the customer that why it is deducted then he is unable to reply, he is saying every thing mentioned in the letter, I read the entire letter some of the thing understood but one point I am asking that ( Stay charges paid as per the package rates ) what is this point, this point is still not clear & your customer care is also not aware for this point. In my policy there is no room capping nothing is there only Suite & above category is not allowed.
Sir I am requesting you please clear my entire amount & do not deduct unnecessary amount I am retire person & I need money to spend my rest of life, I need my entire amount which I have paid to the hospital for treatment because I need to repay to all the friends & relatives. Again I am requesting you please resolve this issue & transfer the entire amount in my bank.
Attaching all the document again.
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    Y
    Yogesh9926
    from BURHAR, Maharashtra
    Jul 15, 2021
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    श्री मान मैन बजाज आलियांज से मैक्स में पॉलिसी पोर्ट की है जो कि 18 जुलाई से चालू होगी मैक्स बूपा की सर्विस बहुत खराब है कस्टमर केयर भी सुपपोर्टिव नही है मैं फ्री लुक पीरियड में हु और मैं पॉलिसी कैंसिल करना चाहता हूं मैंने सम्पर्क भी किया लेकिन मुझे कोई जवाब नही दिया गया। यह टोटल फ्रॉड है। मैन फेसबुक यूट्यूब कई जगह कमेंट देखे हैं इनके सबकी यही समस्या है। कृपया मेरा पैसा रिफंड करवाएं। हमारे एरिया में इनका एक हो हॉस्पिटल है जहां पर गए हुए लोगों से पता चला कि ये लोग कैशलेस में भी रिजेक्ट कर देते हैं और क्लेम में 6 6 महीने घुमाते हैं ठीक से रिप्लाय भी नही करते

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      K
      kaushal goel
      Jul 13, 2021
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      Address: DELHI

      As per your max bupa mail they have inlogically imposed an exclusion of hypertension disease in my policy.

      One of max bupa investigator visited my house in my absence when my son, who is working in an MNC and living in hyderabad from very long and has come to holidays for a few days . The investigator put irrelevant queries to my son and in good faith my son signed paper without reading anything.

      I am not having any disease related to hypertension and muscular cardiovascular. Please reinvestigate this case with a proper with immediate effect and release my claim as soon as possible.

      Kindly do needful.

      Regards
      Satish Tyagi
      Max Bupa customer support has been notified about the posted complaint.
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        D
        Deepakart1
        Jul 3, 2021
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        Due to Covid, my wife mrs. Nishu Gupta got admitted in hospital (The Medicity) in Panipat on 27th April 2021, as there were no availability of oxygen bed in any hospital of Delhi.

        Since this hospital is not in cashless empaneled hospital with MaxBupa, but since it was emergency i had no choice i had to admit my wife due to breathlessness and shortage of oxygen level. I intimate maxbupa about her hospitalisation by providing all necessary first hand details. My Wife discharged from hospital on 1st of May 2021, hospital send me documents after 2 weeks which i submitted to maxbupa through online portal. After few days i got email that few documents are missing or incomplete, i requested hospital and they provided it again.

        I again submitted all the necessary documents. Now maxbupa rejected my claim saying documents are incomplete. But in my best of knowledge all documents are completed from my side. Now neither the hospital is helping me nor maxbupa. During this pandemic i lost my mother, my wife in ICU for 5 days and paid what ever demanded by hospital, but when i need my medical policy to be use maxbupa is not helping me at all and they are just adopting some dirty ticks, so that they don't have to pay the claim. Attaching some documents for your reference.

        Kindly help.
        Max Bupa customer support has been notified about the posted complaint.
        My Husband was hospitalized due to covid. There was no cashless facility available and we intimated hospital om the day of hospitalization. We have submitted all the documents as and when they requested. All the documents are valid. Just to aviod paying the claim amount max bupa is beating around the bush. After two months they have rejected our claim without even specifying the reason.
        My Husband was hospitalized due to covid. There was no cashless facility available and we intimated hospital om the day of hospitalization. We have submitted all the documents as and when they requested. All the documents are valid. Just to aviod paying the claim amount max bupa is beating around the bush. After two months they have rejected our claim without even specifying the reason.
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          S
          Sunikshit
          from Ludhiana, Punjab
          Jul 1, 2021
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          COMMUNICATION HELD WITH THE COMPANY MAX BUPA ABOUT THE AGENT THE DEALING OF MUKESH SHARMA IS ATTACHED
          COMPANY DID NOT RESPOND SO FAR
          REGARDING :
          Policy Number : [protected] ... Customer ID : [protected] ... Insured
          Persons : Mr.Ravinder Singh Rana (Self), Mrs.Rita Rana (Wife) ... Paid
          Rs.23799/-
          Policy Number : [protected] ... Customer ID : [protected] ... Insured
          Person : Mr.Sunikshit Rana (My elder son) ... Paid Rs.5428/-
          Policy Number : [protected] ... Customer ID : [protected] ... Insured
          Person : Mr.Sanchit Rana (My younger son) ... Paid Rs.5374/-
          [protected][protected][protected][protected][protected]----
          [protected][protected][protected][protected]---
          Now coming to the actual issue ...
          Policy Number : [protected]
          Dear Sir,
          Just to remind you and to your agent Mr.Mukesh (Mobile Number : 98880
          86754), on explanation about MAX BUPA 100% cashless health policy by
          your said agent, we had decided to purchase it and you know we (complete
          family) is covered and paying since 13.10.2014. So far, we have
          approximately paid about Rs.2, 45, 000/- and claimed nothing by God Grace.
          Your agent, while arranging the first policy, conveyed to me that whenever we
          need any medical treatment with a minimum one day stay / admission in the
          hospital, we need not to pay even one paisa to the hospital as far as the billing
          amount is within the covered value. For the very first time in the last seven
          years, I decided to get the treatment of my left eye under MAX health cover
          and that too under the guidance of your agent after explaining him the
          problem / illness and beforehand after consulting by him with ASG Eye
          Hospitals, Plot No.9B, Malhar Cinema Road, Sarabha Nagar, Ludhiana - 141
          001. Before I moved for a check-up from my home on 27.06.2021, I again
          obtained an assurance from your agent on whether I need to carry cash with
          me or not. He affirmed that I shouldn't carry any cash and need not pay to the
          hospital.
          After preparation of my file and on primary check-up, the doctor advised me to
          get OCT and angiography for which they asked me to pay Rs.4600/-. I paid
          these charges against their bills number LDH/22/HO/2203
          and LDH/22/HO/2208 dated 27.06.2021 for Rs.2000/-, Rs.2600/-
          respectively. I called-up Mr.Mukesh to convey about these charges, he
          replied that on initial checking I will have to pay the same and he told me
          that he will get the said charges reimbursed after the treatment is over.
          Being a 100% cashless policy holder, such charges shouldn't have been paid
          by me but keeping in view the circumstances at that time I had no choice but
          to bear this cost from my own pocket. It was very surprising and embarrassing
          for me. At that time in the hospital, I was feeling myself somewhere cheated
          by your agent.
          As for the eye surgery / treatment, after having been discussed by your agent
          with the hospital’s staff, your agent suggested them to submit a request for
          Injection Accentrix which costs Rs.27000/- for approval to MAX Bupa. He
          (your agent) confirmed to get the approval from MAX Bupa within a few
          minutes. The same day (on 27.06.2021) in the evening, I got a call from the
          hospital telling me that my appointment for surgery / treatment has been fixed
          for 29.06.2021. I asked them about the approval, and they confirmed to get
          the approval soon. Next day on 28.06.2021, I received another call from the
          hospital telling me that MAX Bupa will pay only Rs.19, 000/- and for the
          balance payment, I will have to pay from my own pocket. I conveyed this
          scenario to your agent on 28.06.2021. He asked me to wait and let him check
          with the company (MAX Bupa). He didn't turn back to me till 29.06.2021
          morning. I dropped a message to him on whatsapp. He called me and asked
          me to pay the balance from my (patient's) pocket. He further added that the
          company pays only this much which means the company will not bear the
          100% cost.
          I argued with him and said that you cheated me by telling me that the policy is
          100% cashless and now you are telling me that the company makes partial
          settlements. I warned him to refer this matter to the insurance ombudsman,
          he replied to me and threatened me to do whatever I want to do and go
          wherever I want to go, He (your agent) said, "I don't bother".
          Just for your information, a compensation of Rs.2000/- per day in multiply till
          the treatment goes on, as per policy (as conveyed to me by your agent for
          MAX Bupa is getting money from me) is also admissible. Your agent has
          denied to settle as per 100% cashless policy then keeping in view the current
          situation what to say of the compensation and reimbursements. Who will
          believe??
          It's sheer cheating by your agent Mr.Mukesh (MOBILE NUMBER : 98880
          86754) and somewhere MAX Bupa is also responsible for it. Licences of
          such agents must be cancelled and they shouldn't be allowed to serve for any
          other health insurance companies. I had never expected this type of dealing
          from such a worldwide renowned health policy provider.
          I am stuck in a very embarrassing situation and it is putting a very bad effect
          on my health . You know well what’s the problem with me besides it’s pros
          and cons.
          Hearing from you soon.
          Thanks and regards,
          RAVINDER SINGH RANA
          Mobile :[protected]
          Max Bupa customer support has been notified about the posted complaint.
          Oct 30, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          EXACT CONCERN

          Dear Sir / Madam,



          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."



          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.



          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.



          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.



          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.



          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……



          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????



          Need your short and straight answer. No hanky-panky ...



          image 1.pngimage 2.jpgimage 3.jpg



          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.



          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.



          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.



          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...



          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.



          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.



          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir



          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.



          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour



          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.



          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks



          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye



          RAVINDER SINGH RANA

          Mobile:[protected]

          Nov 08, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

          Nov 12, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

          Nov 20, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

          Nov 26, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

          Dec 03, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

          Dec 10, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

          Dec 17, 2021
          Updated by Sunikshit
          CURRENT STATUS AND EXACT CONCERN:

          Dear Sir / Madam,

          You simply said "At the outset, we regret that the services at Max Bupa have not been to your satisfaction."

          My reply : From 2013 onwards, I have paid a sum of Rs.1, 94, 731.78 towards premium and taxes but on the part of services from MAX BUPA and your fraud agent - Mr.Mukesh Sharma, there is a BIG ZERO. Ethically, you should reimburse the said amount of Rs.1, 94, 731.78 with an interest of 24% per annum immediately.

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Looks like you people are having training from your fraud agent- Mr. Mukesh Sharma on how to fool and cheat your clients.

          Anyhow, I reiterate and submit herewith screenshots of my communications with your fraudulent agent- Mr. Mukesh Sharma who has always been committing 100% CASHLESS treatment by MAX BUPA.

          In the communications, tell me where he has denied 100% CASHLESS treatment. If MAX BUPA provides 100% CASHLESS treatment, as committed by you and by your fraud agent Mr.Mukesh Sharma then……

          Q1….why I had to pay Rs.4600/- to the hospital from my pocket for tests???

          Q2….why did you approve Rs.19000/- instead of Rs.27000/- for the injection????

          Need your short and straight answer. No hanky-panky ...

          image 1.pngimage 2.jpgimage 3.jpg

          I have reviewed your reply given in the email below. However, I regret to inform you that you people are still in a state of arrogance. That’s the reason you people are not able to see the truth about MAX BUPA and your fraud agent, explained by me time and again.

          Anyhow, I am absolutely NOT SATISFIED with your clarification for the reasons already explained in my e.mail dated Fri, Jul 16, 3:51 PM text of which is again re-produced here below in quote / unquote for your ready reference. In spite of sending you all the proofs of fraudulent commitments made by your agent Mr.Mukesh Sharma (Mobile Number :[protected] on behalf of MAX Bupa, though you know whatever I am telling you is the truth, but still your not agreeing with me somewhere indicates that you know the truth of MAX Bupa and your agent Mr.Mukesh Sharma (Mobile Number :[protected] that you both are big big frauds. It indicates your arrogancy of not listening to the client. It is not going to harm me any more but a lot to MAX Bupa. You must understand.

          I may add here, your agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] is a big big fraud. In 2013, when I got trapped in his fraudulent verbal commitments of 100% cashless treatment by Max Bupa, I was in Kangaro Industries where your said agent MR.MUKESH SHARMA (MOBILE NUMBER :[protected] secured about more than 50 health covers for MAX Bupa buy delivering such false and fraudulent commitments. Today, you can ask him, he doesn't have any clients in Kangaro Industries. All of the clients having MAX Bupa Health Cover have not shifted to other health cover providers. So, please don't believe him (MR.MUKESH SHARMA MOBILE NUMBER :[protected] blindfold. I have already informed you that on every renewal, he was making the same verbal false and fraudulent commitments of 100% cashless treatment by MAX Bupa.

          Anyhow, as desired, please refer to my comments which are absolutely true and just for your information, I need not to hide anything or quote beyond the reality. Rest, it's up to you whether you believe or not...

          Tue, 29 Jun, 7.27 AM ... My first reaction on his what's app (MOBILE NUMBER :[protected] : On explanation about MAX BUPA 100% cashless health policy by you, we had decided to purchase it and you know we (complete family) is covered and paying since 13.10.2014. You had told, whenever we need any medical treatment with a minimum one day stay/admission in the hospital, we need not to pay even one paisa till the covered value. For the very first time in last seven years I decided to get the treatment of my eye under MAX health cover and that too under your guidance and telling you about the problem/ illness and beforehand after consulting with ASG Eye Hospitals. It was surprising for me when I had to pay from my pocket for OCT and angiography a sum of Rs.4600/-. You promised me to reimburse this amount after the treatment against bills. On your promise I paid this amount. As for the eye surgery, after having discussed by you with the hospital’s staff you suggested to place pre-authentication request for a treatment worth Rs.27000/- More surprisingly, I was conveyed that MAX BUPA will only pay Rs.19000/- and the balance amount I will have to pay from my pocket. It’s a sheer cheating which I had never expected from such a renowned health policy provider. MAX BUPA is not ready for 100% cashless treatment then what to say of compensation of Rs.2000/- per day for which I am paying and the reimbursements against already paid money (as explained above). Need your comments.

          My 2nd message ... Tue, 29 Jun, 7.44 AM ... I am stuck in a very embarrassing situation and it is putting very bad effect on my health . You know well what’s the problem with me besides it’s pros and cons.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 7.53 AM ... Calling you soon sir

          An unhealthy debate started during our telephonic discussion when I reminded and realized him about his 100% cashless treatment.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.40 AM ... Mind your language mr Rana, I will never tolerate such type of behaviour

          My 3rd message ... Tue, 29 Jun, 10.43 AM ... People like you bear a very good character. You are a cheater and deserve such language.

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.43 AM ... Ok.. thanks

          His (Mr.Mukesh Sharma MOBILE NUMBER :[protected] reply ... Tue, 29 Jun, 10.44 AM ... I can also write such words about you...but my conscienc never allow me to talk with elder's .. thanks a lot ..Good bye

          RAVINDER SINGH RANA

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            J
            Jai Shanmugasundaram
            Jun 26, 2021
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            Service Request 6511494

            A simple reversal request has not been completed after weeks of follow-up, a technical failure from max bupa has taken weeks of my time and after all the frustrating follow up the issue is not solved.

            I see partial reversal to my credit card, the amount to be refunded is INR 22196 below is the screen shot, however the amount received is INR 16434, this is confusing and I dont understand what is going on, please have this corrected....
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            shanidamin
            Jun 19, 2021
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            Renewal of Health Insurance

            Address: Max Bupa Health Insurance Company, C-98 Lajpat Nagar 1, New Delhi-110024

            I was having a health insurance form Max BUPA during the year[protected].
            During this time period i was diagnosed with Cancer(Lymphoma).
            When I tried to renew the policy through Max BUPA website before the expiry the transaction was successful but after a month the amount got a refund back to my bank account hence the renewal was rejected by MaxBupa. Till now I am under the treatment and as I am a patient I was not able to get...
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            H
            hemams
            Jun 1, 2021
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            Address: Bangalore

            Policy provider denied claim as non-disclosed pre-existing.
            Max Bupa customer support has been notified about the posted complaint.
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              Address: Max Bupa Health Insurance Company Limited, 2nd Floor, Logix Infotech Park, D-5, Opp. Metro Station, Sector 59, Noida, Uttar Pradesh-201301

              Maxbupa has been informed many times to rectify the utter mistake done as incorrect medical status in policy by their representative but no corrective action has been taken. Following email has also been sent to Mr Shiv Kumar

              Manager - Grievance Redressal Team, Maxbupa but neither any representative contact me nor resolve the issue by correcting medical policy documents

              Dear sir/madam,

              In reference...
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              V
              vikaschoudhary1963
              Apr 25, 2021
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              Refusal of cashless admission

              Dear Officer,
              It is a surprise that The above claim has been rejected based on the reason which cannot be admissible by us.
              Even there is no solid reason to deny the claim. Without seeking a report from hospital.

              “As per Permanent Exclusion clause 6.15 Hospitalization not justified (as per received
              documents vital and oxygen saturation is wnl and it can be manage in home isolation)
              Admission solely...
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              deepak max
              Apr 9, 2021
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              Address: [email protected]

              Dear Team,

              I have purchase max Bupa(Policy no[protected] and a term insurance from max having huge expectations of good services but disappointed with this incident

              I am found covid positive on 23/3/2021 and admitted in Thunga hospital, malad Mumbai with fever, breathless .Treatment was given continuous 6 days and 4 days with oxygen and my condition was not good
              but claim was denied by your company even after repeat request
              Total bill was 105000 and 16000 other expenses
              This policy was purchased through policy bazaar and they assured that this company have best settlement ratio at any situation
              My three friends purchase same policy on my recommendation
              I am facing huge Financial losses belong middle class family expecting healthy and positive response
              Regard
              Deepak Agarwal
              [protected]
              Max Bupa customer support has been notified about the posted complaint.
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                V
                Vandna Sirsa
                Apr 6, 2021
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                Claim No [protected]
                Claim Amount 38979/-
                Policy no 50052300
                Member no [protected]
                Name Vandna Gupta
                DOA 10/12/2020
                DOD 13/10/2020

                Max Bupa Denied my claim By Saying Pre- existing Diseases but i never have any problem before Dec 2020.First Time my problem comes on 7 Dec 2020 when i go for check up with Dr.

                Regards
                Vandna Gupta
                [protected]
                [protected]@gmail.com
                Max Bupa customer support has been notified about the posted complaint.
                Apr 06, 2021
                Updated by Vandna Sirsa
                Dear Sir

                We recd a Mail from Max Bupa Regarding our Claim no ...[protected]
                against my Max Bupa Policy ...in which Co Denied my Claim of Rs 38979 and Reason for Disallowance is...Pre Existing Diseases...(Copy of Disallowance Reason ) attached for your Ref

                But I never have any problem before Dec 2020 ...and I go for check up first time in my life for this concern on 7 Dec 2020 and then this Problem Shows first time, thanm how co Denied my Claim by saying this is Pre Existing Diseases .

                This is shown Co Intention for Reimbursement of Claim
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                  P
                  pavan.nallapudi
                  Mar 6, 2021
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                  Hi Team,

                  I was hospitalized on 28th Sep 2020 till 30 Sep 2020. As that was a peak time of COVID-19, I have joined in the hospital where we don't have much facilities such as corporate hospitals.
                  I have raised a Reimbursement Claim number: [protected] in the month of November.

                  From the month of November 2020 to till February 2021 max Bupa was simply dragged my claim application by asking "Hospital Final Bill". Even after submitting the the Final bill also, they were asking the same again and again.
                  I was called to the customer care center so many times by paying minute to minute, none of the executive have full information, even then I have requested them to arrange a call back with the claim department to explain my problem and understand their requirement, but out of these many months of time not even a single call received from them on this issue. I understood that they are not willing to resolve the issue and reimburse the claim.
                  As i already pointed, it is a remote hospital, where diagnostic centers and medical shops are not in the same premises and all are individuals bodies. I have taken the bills from each of them and surrendered to the Max Bupa team, still there is no response.

                  I have raised so many complaints with the customer care, but no one is considering and not even calling to the customer and seeking for the details to resolve the issue. No way. Except during the policy time never ever received a call from them.

                  Here one surprising point, My policy is Group Policy which means via HDFC they have provided this policy, after i raise this request only got to that, there is a differential treatment among the direct policy holder and group policy holder.

                  Being a group policy holder, i can not access any mobile app applications or cannot raise any claims. Anything we need to do it on our own. I don't know these complications and all while taking the policy.

                  With the health policy I used HDFC, India Insurance etc.. with these I did not faced any issues. They and their response is quite good, they will give the detailed explanation for rejecting our claim. If it is valid we also ready to accept.
                  Where as here with Max Bupa, got a single line statement as below

                  "We regret to inform you that claim ID [protected] of NALLAPUDI KUMAR has been denied for settlement based on the terms and conditions of your policy with us. We apologize for the inconvenience caused due to this. Please find attached a summary of the claim details for your reference."

                  Here my doubt is on what basis, which condition/term based you declined, not information.

                  Very Worst experience I have with Max Bupa.

                  Thanks,
                  Pavan Kumar N.
                  Max Bupa customer support has been notified about the posted complaint.
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                    A
                    Avinash Kulshrestha
                    from Mumbai, Maharashtra
                    Feb 25, 2021
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                    Address: C-9/N-10 New Alaknanda Soc. MG Complkex Sec :

                    I feel like i have been cheated by MAX Bupa Insurance by every time rejecting my claim.

                    on Dec 2020 My father was hospitalized for severe kidney pain, so I rushed to the Emergency service & I paid the full amount thinking I will claim but unfortunately, later the claim was rejected saying Kidney doesn't cover in your policy.

                    on 25/02/21 My Mother was admitted to Hospital for 1 day & same the claim was again rejected by saying she is Diabetic & then my claim was rejected. AS she is NOT a Diabetic Patient

                    I would like to cancel both the Policy & request for my refund of 1.2 Lack.

                    And also I would Like to request to ALL DO NOT BUY THE MAX BHUPA Insurance as they are cheaters.

                    Gracy: Policy No: 9575837
                    Shashi Ranjan Kulshrestha: Policy no: 9575836

                    contact no [protected]
                    Max Bupa customer support has been notified about the posted complaint.
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                      R
                      Ritesh Elchiwala
                      Feb 22, 2021
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                      Address: Alwarpet , Chenna
                      Website: Maxbupa.com

                      Despite several escalations and reminders to Max Bupa including proactively calling their customer support and calling the agent and letting them know, keep getting Mac bupa calls persistently every other day despite letting them know that I had migrated to a different insurer two months back itself . Till now, I have received approx 100calks even after urging them to put me in DND list and repeatedly and patiently letting them know over and over.
                      Max Bupa customer support has been notified about the posted complaint.
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                        S
                        sureshs1507
                        Feb 2, 2021
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                        Address: Delhi
                        Website: WWW.MAXBUPA.COM

                        Dear Sir / Madam,

                        Greetings of the day,

                        I am Suresh, Health Insurance policy holder at Maxbupa with policy No [protected]

                        I taken Family health Insurance policy in 29 th June, 20 . I requested them to cancel this policy for missing of onother member of my family in August, 20. I requested them to cancel and refund my complete payment .
                        From August 20 to January, 21 several remainders and Emails they cancelled my policy and refunded 50 % of my payment . Please check and do the needful .
                        They refunded 50 % my payment in January 21, Please instruct them to refund complete payment and pay extra payment to refunding too late as a allowances . If we are paying late they will charge more amount .
                        I look forward to your reply and resolution to my problem .

                        With Best Regards

                        Suresh
                        Max Bupa customer support has been notified about the posted complaint.
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                          S
                          Sathish Gopina
                          from Bhattiprolu, Andhra Pradesh
                          Jan 29, 2021
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                          Address: GOPINA RAJU , GOPLAPURAM POST MASEEDHI STREET PIN 534316.WEST GODAVARI DST

                          Policy no:[protected]
                          name :gopina raju
                          DOB:01/01/1966

                          hi my name is g sathish, recently my father(gopina raju) had met with road accident in december month and got admitted in hospital for multiple facial surgerieous.my father has taken policy through vijaya bank manager (gopalapuram) when i called manager and said about the issue, he said that he was effected with covid so please take the treatment and later we can claim reimbursement of the policy. so i admitted my father in rajhamundry hospital and got treatment and latter when i claimed the reimbursment from the maxbhupa they said policy is being procesing .and after 2 months now they are saying that my father was suffering from sugar and bp ...so they wont allow reimbursement .
                          one thing that i want to know was that treatment given to my father was related to surgery to face and teeth and bones how these are related to sugar or bp or so on...when i asked the bank manager about these then max bhupa company had aslo teriminated the policy of my father tooo was these lawfull please help me in these isssuee
                          Max Bupa customer support has been notified about the posted complaint.
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                            D
                            Devika Mazroll
                            from Ludhiana, Punjab
                            Jan 23, 2021
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                            Dear sir

                            I am jitender singh having issue. on 19 jan 2021 I admit my wife in max hospital mohali by when hospital staff sending mail for claim they denied due high blood pressure but as per doctor diagnosis its TIA so when doctor send the details still they are not settled the claim. Cashless claim No is 337211
                            Max Bupa customer support has been notified about the posted complaint.
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                              A
                              amitayadav
                              from Powai, Maharashtra
                              Dec 8, 2020
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                              Its been around 6 month and i have not got any information about my insurance policy claim .once my claim was rejected with no appropriate reason . i gave complaint and 2nd time they said it is in process and u will get to know on 5th of december. i am very dissapointed .they said the claim will be reimbursed within 1 or 2 months but now its more then 6 months. these insurance companies are fraud just making money. till now i have not got any notice regarding my claim from max bupa about rejection or anything. i had issued this policy on[protected] and the validity of policy is 1 year which is going to end within few days. i request please go through this policy .their help line numbers never attain any call. reason is irrelevent i have all the proof against this rejection. i just want my claim money to be imbursed to me as soon as possible. i am sending both copies of sonography report of before taking policy and after taking policy so that you all get clear and relevent reason.

                              policy no:50052300
                              policy holder name: amita rajitram yadav
                              Diagnosis / Treatment: Appendicitis
                              Disallowance reason : As per the submitted documents pre-existing condition is evident. Patient is having H/O similar complaint since one year prior to policy. Therefore, claim stands repudiated under per T&C Clause, 2.1.2 A (i)
                              Claim No : [protected]
                              Mobile No : [protected]
                              Date of Admission: 31/03/2020
                              Date of Discharge: 03/04/2020
                              Max Bupa customer support has been notified about the posted complaint.
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                                N
                                naveenjain
                                Dec 1, 2020
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                                We opened account in bank of badoda nov2019, they given 999 rs policy of MaxBupa. but we not received any such till now. in March they informed they are not giving any 999 rs policy and amount will be refunded. Not refunded. Now after 1 year they again deducted 999 and sent message thanks.What is so behaviour.
                                we got message
                                Dear Ms.Payal Jain,
                                Thank you, we have received a payment of Rs. 995.00 towards your health insurance Certificate no.[protected] with Max Bupa dated 23 Nov 2020 . Issuance of your policy is subject to payment realization. We will notify you on issuance of your policy.
                                Max Bupa customer support has been notified about the posted complaint.
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