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Max Bupa Complaints & Reviews

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Last updated Aug 7, 2023
Complaints 231
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Max Bupa reviews & complaints page 4

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S
Sunikshit
from Ludhiana, Punjab
Jul 1, 2021
Dec 17, 2021
This thread was updated on Dec 17, 2021
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BAD BEHAVIOUR AND CHEATING PRACTICE BY THE AGENT MUKESH SHARMA OF MAX BUPA having Mobile No. 98880 86754 fail in providing Service

COMMUNICATION HELD WITH THE COMPANY MAX BUPA ABOUT THE AGENT THE DEALING OF MUKESH SHARMA IS ATTACHED
COMPANY DID NOT RESPOND SO FAR
REGARDING :
Policy Number : [protected] ... Customer ID : [protected] ... Insured
Persons : Mr.Ravinder Singh Rana (Self), Mrs.Rita Rana (Wife) ... Paid
Rs.23799/-
Policy Number : [protected] ... Customer ID : [protected] ... Insured
Person : Mr.Sunikshit...
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J
Jai Shanmugasundaram
Jun 26, 2021
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Service Request 6511494

A simple reversal request has not been completed after weeks of follow-up, a technical failure from max bupa has taken weeks of my time and after all the frustrating follow up the issue is not solved.

I see partial reversal to my credit card, the amount to be refunded is INR 22196 below is the screen shot, however the amount received is INR 16434, this is confusing and I dont understand what is going on, please have this corrected....
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S
shanidamin
Jun 29, 2021
This thread was updated on Jun 29, 2021
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Renewal of Health Insurance

Address:Max Bupa Health Insurance Company, C-98 Lajpat Nagar 1, New Delhi-110024

I was having a health insurance form Max BUPA during the year[protected].
During this time period i was diagnosed with Cancer(Lymphoma).
When I tried to renew the policy through Max BUPA website before the expiry the transaction was successful but after a month the amount got a refund back to my bank account hence the renewal was rejected by MaxBupa. Till now I am under the treatment and as I am a patient I was not able to get...
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Address:Bangalore

Policy provider denied claim as non-disclosed pre-existing....
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L
licniti
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Policy no. - 31691669202100 - IncorrIncorrectal status mentioned in policy documents- very casual action and reply from Maxbupa

Address:Max Bupa Health Insurance Company Limited, 2nd Floor, Logix Infotech Park, D-5, Opp. Metro Station, Sector 59, Noida, Uttar Pradesh-201301

Maxbupa has been informed many times to rectify the utter mistake done as incorrect medical status in policy by their representative but no corrective action has been taken. Following email has also been sent to Mr Shiv Kumar

Manager - Grievance Redressal Team, Maxbupa but neither any representative contact me nor resolve the issue by correcting medical policy documents

Dear sir/madam,

In reference...
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V
vikaschoudhary1963
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Refusal of cashless admission

Dear Officer,
It is a surprise that The above claim has been rejected based on the reason which cannot be admissible by us.
Even there is no solid reason to deny the claim. Without seeking a report from hospital.

“As per Permanent Exclusion clause 6.15 Hospitalization not justified (as per received
documents vital and oxygen saturation is wnl and it can be manage in home isolation)
Admission solely...
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D
deepak max
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Denial of claim no 350900

Address:[email protected]

Dear Team,

I have purchase max Bupa(Policy no[protected] and a term insurance from max having huge expectations of good services but disappointed with this incident

I am found covid positive on 23/3/2021 and admitted in Thunga hospital, malad Mumbai with fever, breathless .Treatment was given continuous 6 days and 4 days with oxygen and my condition was not good
but claim was denied by your company...
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Claim No [protected]
Claim Amount 38979/-
Policy no 50052300
Member no [protected]
Name Vandna Gupta
DOA 10/12/2020
DOD 13/10/2020

Max Bupa Denied my claim By Saying Pre- existing Diseases but i never have any problem before Dec 2020.First Time my problem comes on 7 Dec 2020 when i go for check up with Dr.

Regards
Vandna Gupta
[protected]
[protected]@gmail.com...
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Hi Team,

I was hospitalized on 28th Sep 2020 till 30 Sep 2020. As that was a peak time of COVID-19, I have joined in the hospital where we don't have much facilities such as corporate hospitals.
I have raised a Reimbursement Claim number: [protected] in the month of November.

From the month of November 2020 to till February 2021 max Bupa was simply dragged my claim application by asking "Hospital Final...
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A
Avinash Kulshrestha
from Mumbai, Maharashtra
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Request to all DO NOT BUY MAX bupa Insurance as they are Cheaters.

Address:C-9/N-10 New Alaknanda Soc. MG Complkex Sec :

I feel like i have been cheated by MAX Bupa Insurance by every time rejecting my claim.

on Dec 2020 My father was hospitalized for severe kidney pain, so I rushed to the Emergency service & I paid the full amount thinking I will claim but unfortunately, later the claim was rejected saying Kidney doesn't cover in your policy.

on 25/02/21 My Mother was admitted to Hospital for 1 day & same the claim was again rejected...
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R
Ritesh Elchiwala
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Persistent calls and harassment

Address:Alwarpet , Chenna
Website:Maxbupa.com

Despite several escalations and reminders to Max Bupa including proactively calling their customer support and calling the agent and letting them know, keep getting Mac bupa calls persistently every other day despite letting them know that I had migrated to a different insurer two months back itself . Till now, I have received approx 100calks even after urging them to put me in DND list and repeatedly and patiently letting them know over...
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S
sureshs1507
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Refunding of payments

Address:Delhi
Website:WWW.MAXBUPA.COM

Dear Sir / Madam,

Greetings of the day,

I am Suresh, Health Insurance policy holder at Maxbupa with policy No [protected]

I taken Family health Insurance policy in 29 th June, 20 . I requested them to cancel this policy for missing of onother member of my family in August, 20. I requested them to cancel and refund my complete payment .
From August 20 to January, 21 several remainders...
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S
Sathish Gopina
from Bhattiprolu, Andhra Pradesh
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Mediclaim policy

Address:GOPINA RAJU , GOPLAPURAM POST MASEEDHI STREET PIN 534316.WEST GODAVARI DST

Policy no:[protected]
name :gopina raju
DOB:01/01/1966

hi my name is g sathish, recently my father(gopina raju) had met with road accident in december month and got admitted in hospital for multiple facial surgerieous.my father has taken policy through vijaya bank manager (gopalapuram) when i called manager and said about the issue, he said that he was effected with covid so please take the treatment and...
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D
Devika Mazroll
from Ludhiana, Punjab
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Claim denied by max bupa

Dear sir

I am jitender singh having issue. on 19 jan 2021 I admit my wife in max hospital mohali by when hospital staff sending mail for claim they denied due high blood pressure but as per doctor diagnosis its TIA so when doctor send the details still they are not settled the claim. Cashless claim No is 337211...
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A
amitayadav
from Powai, Maharashtra
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Not claiming my reimbursement claim

Its been around 6 month and i have not got any information about my insurance policy claim .once my claim was rejected with no appropriate reason . i gave complaint and 2nd time they said it is in process and u will get to know on 5th of december. i am very dissapointed .they said the claim will be reimbursed within 1 or 2 months but now its more then 6 months. these insurance companies are fraud just making money. till now i have not got...
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We opened account in bank of badoda nov2019, they given 999 rs policy of MaxBupa. but we not received any such till now. in March they informed they are not giving any 999 rs policy and amount will be refunded. Not refunded. Now after 1 year they again deducted 999 and sent message thanks.What is so behaviour.
we got message
Dear Ms.Payal Jain,
Thank you, we have received a payment of Rs. 995.00 towards your health insurance...
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J
Jayesh Shiroya
from Powai, Maharashtra
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Issue in claim settlement

Dear sir / madam,

My name Rasikbhai Shiroya account holder of bank of baroda ... and having health insurance policy from tie up maxbupa health insurance company policy number [protected], certificate Number [protected], we have received claim Id & number is 550384.

There is a claim of covid followed all process, submitted all documents but now from 3 month... there is no update . Taking follow up from 3...
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R
Rajkshah
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Non received claims amount

We provide all claim reimbursement detail from last 6 month but as per there record they receive on 26 sept. 2020...we call lost of time but no proper reply from their side. Every time different customer care person came and different different talk.. But no proper reply. Claim amount is Approx 45000.the co. . Is fraud. They are not doing any communication with us . They commite in 30 days they resolve but still it's pending.. Pls help for...
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Address:New Delhi

Dear Officer,

Myself Jyotasana Apoorva, recently i consulted Dr JD Mukherji Mak Shopital saket, and after few tests he referred for urgent hospitalisation. after waiting for 4 days for bed availability Hospital Admission department denied my treatment because i'm having max bupa cashless health card which can cover upto 30 lakh of treatment cost.

I'm Student and for this type of emergency i took health insurance....
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N
from Bengaluru, Karnataka
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Policy No: 3114790320200

Address:301, A R SPLENDOR PARK HORAMAVU AGARA

Policy No: [protected]
Patient Name: Mrs Mariambi Javed Khan

Dear Max Bupa Team,

Please look into this matter. We've been continuously following the Customer care representatives, and have spoken to CRs Hema, Danish, Ambreen, Sahil, Shalini. They behave so rudely, they disconnect my calls after making me wait for more than 15 minutes. And, then they do not pick my call. This is so disappointing, the...
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