| Address: | MSSSH, Saket, N.Delhi- 110017 |
Greetings,
This is Nageshwar Sah husband of Mrs.Raman Devi, your former patient. Her Max Id is : SKCT.383576 /[protected]. She was diagnosed with Gall Stones and was to be operated at MSSSH, Saket and for the surgery - LAPROSCOPIC CHLOECYSTECTOMY, she was admitted on 9/4/2021.
With all the instructed tests and reports we reached there! however on 10/4/2021 at 12.30 AM one of the staff's wife probably of Dr. Saurabh Aggarwal or of Atul N.C Peters, threatend my wife and I by saying "SHE WONT LET THE TEAM OPERATE MY WIFE UNTIL I SHOW MY CORONA REPORT OF OROPHARYNGEAL SWAB". Now my first and foremost ACCUSATION is that DOCTORS MISGUIDED US. Dr.Atul NC said that we need not to present corona report other than the nasal swab and also he could "manage" the arrangements without it and hence as on doctors assuration we didnt go for oropharyngeal corona test and neither did he mention it in any test-to do slips. NOW ON VERY HIGH NOTES IM ASKING THAT IF THE TEAM HAD ADORED THAT - OROPHARYNGEAL CORONA TEST SO MUCH THEN WHY DIDNT THEY MENTION IT IN TEST TO DO SLIPS OF DATED 6/4/2021 . IN FACT THEY INSTRUCTED ANOTHER TESTS TO DO SLIPS ON 8/4/2021 NEITHER THERE THEY MENTIONED ABOUT ORO. CORONA TEST. NOW YOU, I ASSUME BEING A RATIONAL AUTHORITY, TELL ME WHERE SHOULD I HAVE GONE AT 12AM MIDNIGHT FOR THAT CORONA TEST THAT TOO ON THE DAY SHE WAS SUPPOSSED TO HE OPERATED.
After this when we naturally showed our concerns and disappointment to the staff and wanted to contact the same doctors, the very wife of one the doctors MISBEHAVED VERBALLY as well as THREATENED US. my question to you is, THIS IS HOW YOU TREAT YOUR PATIENT AND THEIR ATTENDANT? PATHETIC to even consider. Here one thing more we didnt know that your Hospital offers duplicate actors who talk to patients on behalf of doctor and disguised as doctors. the same happened with us. PA of Dr. Peter disguised at Peter himself talked to us over phone related our concerns while the doctor was coming through the hallway just in front of my eyes. Pretty Filmy?
next comes related DISCHARGE. After all that your staff had to "Threat" about, we being frustrated decided not to operate at your hospital. They discharged us at the note that "we willing wanted to leave" when clearly your staff 'FORCED US LEAVE BECAUSE OF YOUR HORRIBLE RESPONSE AND PATHETIC SERVICE.'
next comes about the REFUND. At the time of Admission an INVOICE SECURITY AMOUNT was deposited of RS.20, 000/-. NOW, THEY DONT UTTER A WORD ABOUT MY REFUND STATUS WHEN I INQUIRE!!! IF NOT THE BEST SERVICE OF YOU I ATLEAST AM ELIGIBLE FOR INQUIRY ABOUT MY DAMN MONEY AND WHEN I'LL BE RECEIVING MY MONEY????
I AM TRULY DISAPPOINTED BY YOUR HORRIBLE SERVICES AND STAFF BEHAVIOR AND HENCE FOR THE SAME I'LL BE ATTACHING ONE COMPLAINT TO : CGHS CMO PRETTY SOON. NOT ONLY ABOUT THE YOUR SERVICES BUT ALSO ABOUT HOW YOU THUG PEOPLE AND LEAVE THEM TO DIE. ALSO, IN FUTURE IF ANYTHING HAPPENS TO MY WIFE DUE TO GALL STONES AND RELATED I WILL FIRMLY HELD YOU, YOUR HOSPITAL AND THE SAME TEAM OF SURGEONS ACCOUNTABLE FOR THE REASON OF IT. Last and the least I FIRMLY DEMAND MY REFUND BACK OR ELSE WE WILL LOOK FORWARD TO OTHER INSTITUTES TO RESOLVE THIS. and to mention I HAVE PROVIDED MY BANK DETAILS IN ORDER TO HELP YOU PAY ME BACK!
I HOPE THIS IS REPORTED TO APPROPRIATE AUTHORITY AND I DEMAND STRICT ACTIONS TO BE TAKEN AGAINT WHO SO EVER ARE INVOLVED IN THIS.
THANKYOU! BUT FOR WHAT EXACTLY???
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