Max Healthcare — Hospital is denying to provide ERCP recordings

Address:

Max Super Speciality Hospital, Patparganj, Delhi

Hi,

My father was admitted last week and on 22nd October 2021, he went through an ERCP procedure. I need the recordings of that ERCP procedure but the Endoscopy department is saying that they don't record a video for the ERCP procedure.
The hospital staff and management have been misguiding us just to increase the billing.
If the hospital actually doesn't provide the recordings of the ERCP procedure to the patient then I need that in writing.

Patient Name: Sohan Singh
Max ID: EHPG.946899
Phone number: [protected]