Max Hospital Complaints & Reviews

My mother karanwati (Uhid [protected]) sheoran got admitted in max gurgaon dt. 06.03.20 due to chest pain complaint. Her eco and angiography was got done on 07.03.20 alog with other tests. I paid all the bills on 08.03.2020 wide receipt no. Gndi106073. I did not got following reports along with discharge summary of patient:

1. Echo report
2. Angiography report

I was told on 08.03.20 that reports are not ready. Today when i contacted your representative (Mr. Pawan) initially 3-4 times he transferred call to an ext. No. Which no one was picking. Later he told that i need to pay rs. 1200/. Is this the way to treat the patients/customer. I had paid fee for all the tests along with rs. 1600/ for record keeping, then why again i need to pay.

I belong to neemrana which is approx. 120 km away from gurgaon.

Pl. Arrange to send reports by e mail or courier. I need to claim the amount from my insurance company.

Hoping for a positive and quick response.

Thanks,

Narender sheoran
(Son of ms. Karanwati sheoran)

My father aged 57 years came today for appointment but may i help u desk team specifically miss nisha mr usmaan mr pradeep rawat and lady sitting at billing counter refused to accept this refferal... And they harrassed us for last one and half hour. They refused to give photocopies of retiree card too.... Every staff is rude and not coperative. Finally dr. Helped us

Myself mithilesh gupta, my wife is admitted in max hospital patparganj o. T. At bed no.2227. But it's sitting arrangement for assistance is in very rough condition. As i sat on the assistant seat, just i fall down due to rough condition of seat. And i got injured, thereafter i told to staff about this, they told me that they are sorry for this.
Plz take needful action.

On 15.02.20 i paid registration and consultation fee of rs1100 for dr rajesh gupta of neurology department for my wife mrs kalpana kaushik (Mobile no [protected]). My debit card was used twice by the counter clerk as according to her ist transaction was a failed transaction.. My bank bank of baroda has informed that both the transactions are successful and hence rs 1100 be refunded immediately to the credit of my account [protected], ifsc code barb0rajnag.. J b kaushik, mail id kaushik. [protected]@rediffmail.com, cell no [protected]

Max smart hospital is insisting that cghs patients get photocopies of the cghs card, referral letter and doctor's prescription, and submit them. They cite cghs circular of[protected]. However this applies only to patients above 75 years, but the hospital is taking copies from all patients.

Secondly the additional guidelines of 27th june issued by the cghs, which gives the format to be used by the patient has been unauthorisedly amended by the hospital to include requirement of the photocopies.

The hospital has set up photocopying machines and the patients (Many of them old) have to stand in queues (Once with the card and referral letter, and a second time with the doctor prescription), pay rs 2 per page and get copies made.

This seems to be a racket of the hospital to earn additional money, and harass patients, who have to stand in a line twice to get unnecessary photocopies for the hospitals use. The hospital must be asked to desist from this and remove their boards mentioning about the photocopying procedure. A photo of the board mentioning the requirement to photocopy is attached.

After a road accident on the 1st january 2020, i was admitted to max hospital saket, where i received my treatment and was kept under observation for 1 day. I received multiple stitches on my forehead. The doctors approved the discharge. After a few days i started feeling pain in my forehead, i visited another hospital to get it checked where i found out that 6-7 pieces of glass were still in my forehead which have caused me severe pain and bleeding. It is so disappointing that doctors who we expect to provide us best medical care are negligent. The carelessness of the doctors has resulted in severe pain. This could have caused me major problems during the course of life. Max saket, one of the popular hospitals, is very expensive and the services are so bad. The staff is very rude and not at all helpful.

The doctor i was admitted under is a reknowned neurogsurgeon dr. B. S. Walia; but my experience has been very unpleasant.

This is a case of medical malpractice that needs to be addressed at urgent basis.

Urgenly carried out widal test (Bill no. Ppcs2032150). We were told by lab technician that the rport will be made availabe through mail and sms by 7 pm on 11/1/20. Nothing coomunicated. When contacted at 7.30 pm over phone, customer catr informed the report section closed at 5 pm. I needed the report urgently, which was communicated ay the time of blood collection to the lab technician. Then he told as above. I could hve done this outside with lower price and reporting time.

Highly unprofessional doctor does not care about time of the patient and also he is interested in looting the patient in the name of surgery. The doctor suggested for urgent operation but after doing all the blood test and taking pac clearance from hospital when he got to know about cghs panel he was not at all interested to do operation. As per him operation was urgent earlier but now knowing it is a cghs case and there will be fixed rate for that, suddenly his team says does not require any surgery and need to wait for few months.
Please refrain yourself going to him or his team at max hospital.

On 6th of december, my wife and i met in an accident at bathinda. So i called my friend. As my wife injured. So he took ourself to max for treatment. We made all entry to the clerk who was entering in the system. After that same inquiry started by emergency doctor. We told him we have already given the all information further we also confirmed to doctor about the place of accident, about wife working and time of accident etc. But doctor was willing to know about her designation and which bank etc.

We asked him sir please start the treatment. This much inquiry is not needed even for police intimation. Then he warned us that inform me what i m asking. Else take the patient away. So he discharged us without getting signed and primary treatment.
Please let me know is this kind of hospitality is needed from a reputed hospital.

I was 1.5 months pregnant, i went for consultation to gynecologist dr archana bachan singh in max hospital patparganj, i was 15 minutes late for the appointment but i waited for around 45 minutes as she told at the reception to. As i l entered the room, she yelled at me for being late, there can be serious reason to be late & i waited afterall. Then when i told her that i am concerned about my pregnancy, as i have been travelling in train & felt a muscle pull, just in seconds without discussing my concerns she yelled again about not to google anything, else remain at home, why have you come here. We patients are paying 1000 rupees just for 3-5 minutes consultation wherein we are not even getting our doubts and concerns cleared. This is total exploitation & looting of money. She wrote some tests and said everything is perfect and you need to follow up every two weeks. That's it.
Why is any doctor there? For patients. It's her prime duty to be polite and hospitable to patients and discuss every problem that patient is suffering from.
Right now i am suffering from miscarriage. She said everything is ok. Then why this miscarriage now. I told her in the starting what my concern is, but she didn't listen to. She could have asked about symptoms and signs and my pain areas.
She must give atleast much needed time to every patient according to their respective problems.
She is there for us, because o[censored]s, she has no identity without us. We patients know where & when to google & when to consult doctor. If we are there in hospital, we are definitely for proper consultation & advice.
I want my complain to be acted upon soon.

I am writing about this review of Max Smart super specialty hospital saket delhi
This was my first pregnancy, all was right, so I chose Max Hospital. I did a regular check up with dr bela makhija in saket max smart hospital and in her guidance there was no problem till 37 weeks, infact my water level was low.
In 37 weeks I took the appointment of dr bela makhija on March 15, 2019 and Dr. told me that you should make a last ultra sound
And show us the report

But after the appoinment at 6 o'clock in the evening, I started to feel pain that grew very much till 10 o'clock
Then we showed up in an emergency at Max Smart Hospital from where we were sent to the labor room, at that time the 2 dr was avaialable in the labor room, after checking doctor said that it is normal pain take home and give a paracetamol, Can not admit her
But my family said that we can not take them home in this condition, you admit them or give some pain killer or some injection
But he said that we can not give them anything without admit
Then my family gave me admission and I was given a pain killer, and I was sent for ultrasound, when ultrasound department was called to dr in the labor room that you should come once but after repeated calls dr didnt come, After no ultra sound, I was sent back to the labor room
But my pain was going on increasing, and bleeding had started
And during this time doctor's behavior was unexpected, she was shouting me
Why are you crying so much here and there is more patient even though he himself was speaking loud; sometimes she would beat on the bed and sometimes come near to my face, screams to me and the nurse also told me that do not push otherwise baby will be a problem
But this pain was uncontrolled. When we asked her when regular dr will come, we were told that he can come anytime after 10 o'clock next day
As the time was getting increasing, my pain was increasing, during this time, I heard dr from Dr. Nurse saying this sign her in a paper with this. If something happens to this or her child, then we will not be responsible for it. When i said to dr that I have to go to the washroom, then go to sleep that one side. I do not want to answer back to everything, until my child's morning Heart Beat was greatly reduced by the grace of God dr bela makhija came to the hospital at 8 o'clock. And he promptly referred me to opertaion
8.33 The baby was taken out by cesarean and 2 unit blood was given to me
My child's breathing was very fast
It was kept in nicu for 5 days
Kept in nicu for 5 days
Oxygen given for 5 days
1 day child had to give antibiotics
After this I met Dr bela makhija.He told me that for some reason today it came early, or else the child could have lost his life a little longer
Next day Dr. Bela told me that we have removed those doctors, but was not true
After this, we complained of maxhealth care, after which we were called by Medical Superintendent Dr. Sahar Qureshi, who had 3 doctors from his side and 3 people from our family and those two doctors were not called in that meeting.

Dr. Sehar Qureshi tried his best to save those doctors
Dr Sahar told us that the punishment of those doctors is that they will be given extra duty, more than this we can not take any action against them.

Should such doctors get the enough punishment.

We are visited at max hospital bathinda in opd for treatment of ear & meet with ent doctor (Mr. Rohit goyal). He is just write a x-ray & told him come at 5. Pm in my rg hospital. Again he is write a test (Endoscopy & hearing test). Test are done in rg hospital & again checked all is well but problem is still not resolved in my ear. Such type happen we never seen in delhi. Max hospital is big organization we are trust you & your services but here is we found very short fall unexperienced doctor. Pls. Advice it is the way of treatment of max hospital.

Regards
Mahesh singh
Hmel refinery (Bathinda)
[protected]

I had an appointment with dr alka bhasin - nephrology for my mother for serious uti kidney problem because she was having severe pain. I just send normal message "good morning mam r u coming to opd" just after seeing this she starts shouting in hospital and using improper and wrong language in front of all patient's please let me know what's wrong in just asking whether she is coming on time or not because our experience with her is very bad not our but mostly 75% patients wait for long hours after prior appointment.

Sir/ madan
Most humbly i want to state that i am working in medical oncology daycare in max patparganj as a clinical associate. I park my car in the adjacent parking area of max. On 28th september 2019. I went to take my car from parking area at 8:00pm. I saw 3 guys drinking alcohol. Considering their grave intentions i stepped fast but one man came near me and identified myself as a doctor as if he knew me and he was one of the parking attendants. But i had never seen him before so i didn't talk to him. As i opened my car he came from behind and snatched my gold chain. However i ignored everything and entered my car. Then that man started asking for money and wanted to talk more. I then drove fast and reached near amit in 10 secs. I asked amit (A parking attendant) about the three guys but he told that nobody was seen behind. I reached the main gate and asked tiwary (Parking attendant) about the guys and he told he was a parking attendant who works on the other gate. I told him that i would meet them coming morning. For quite somedays i couldn't find both the attendants.in between i noticed my gold chain missing and kept searching it at my home. After 10-12 days again i saw tiwary and amit in the parking. I asked amit about the 3guys. He told me that he was being accused for asking me for money, he was beaten that night and could lose his job because of my complaint. I told them to show me the cctv footage of that night. Then they told me that they don't keep footages after 10 days. I threatened then about police complaint. Next day amit left the place for a long vacation of 1-2 months. I gave my complaint in police and max security centre but they didn't accept my complaint.
I lost my chain worth about 1lac but i could lose my life that night. The offenders are still unidentified and their helper guy has already disappeared.
One of my co-workers was stabbed recently near the hospital gate. I was victimised by the security staff and lack of proper arrangements in the parking. I am expecting the compensation of at least 1 lac rupees today. I will go to court and media if my request is not considered.
Thanks!

Most people say that hospitals in india are into a vicious money making business and have lost the human touch, and that’s true. I had a first-hand experience this month of how doctors and the hospitals are only interested in extracting money and taking advantage. Once they gauge that the patient’s family can afford the expensive treatments, they start exploiting the patient’s and family members’ emotions and degrade their health conditions to benefit themselves.

One expects honesty and decency from the doctors, but these so-called life saviors are only interested in making money for the business and pocket their share. These two doctors, dr. Puneet aggarwal and dr. Bipin swarn walia are an example of why the public is losing their faith in doctors and their vicious system. These pretentious doctors are like parasites that feed on your emotions and vulnerability and you don’t realize until it’s too late.

Being admitted into a hospital, the patient expects the treatment to benefit them and improve their health steadily. But it seems that was not happening in this case and walking out of that hospital was the best choice i made even though it could not help me and my family despite the huge amount we spent on the treatment.

There was no transparency and humanity at all, all i could see and understand was the advice-cum-sales pitch being given by doctors. I hope nobody has to go through this ever, it’s so wrong ethically.

This whole episode has been an emotionally and financially exhausting for me and my family.

C-40, sector 14, noida – 201301, 22.10.19
Toms. Rajyashree sengupta,
Maxhospital 
Dear ms. Sengupta,        
  my husband satyabrata pal, aged 70 years died on 24th september 2019, early morning, at the icu ward of max hospital, patparganj.  it has been very very painful for me torecount what happened prior to his death which is why i am writing now, almost a month after his death,  even though the pain has not gone away, may never do away.   he was first admitted this year toyour hospital on 13.9.2019, on the advice of dr. Rajesh gupta, neurological consultant at max patparganj, whom we had consulted on the 12th of september.  he hadsuggested immediate admission so we came to max the next day.   as my husband retired as high commissioner topakistan, a job on par with that of a secretary in new delhi, he was entitled to a private room under the cghs scheme.
When i took my husband to the emergency section of maxhospital the next day, my husband was admitted to the hospital and i filled inthe registration forms after waiting for over an hour. However in the evening, i was advised by preethi who described herself as relationship manager, thatthey could not accommodate him in max. I went to the section where rooms areallotted and got no joy there either. Preethi told me that she had made arrangements to accommodate him in jain hospital in anand vihar. She said that she knew the place well and that max had links with jain hospital, and that they would be able to do the dsa test advised by dr. Gupta. Preethi laid out the max ambulance and we were driven to jain hospital. On reaching the hospital, i was welcomed by a huge garbage container near the reception counter. I was appalled by the lack ofcleanliness in the room we were given and changed to another room. Here too thebathroom was not clean, with dirt in the grout, and filthy floors. Plus the air conditioner did not work.in short, theplace was shambolic, nothing like the picture that we had been given bypreethi. The travel to jain hospital had a detrimental effect on my husband andwe found that he could no longer urinate. My husband was given a grimy, filthy, rusty wheelchair with a hole in the middle, under which a dirty waste paper basket was placed to pee. I tried to clean it as best i could but must confessthat years of grime cannot be removed that easily. So i did not seat him on that. hospital staff, cleaners and nurses tried to lift him up and take him to the bathroom to urinate but it was not possible. The attending doctor was clueless.

Thoroughly dissatisfied with the services provided, i reached out to people who could facilitate his return to max so that he could be operated, the very next day. This is not something my husband or i would ever do, nor have ever done in his long career, but these were extraordinary circumstances and so i did. This time,  max vaishali and max patparganj both offered to take him but i chose the patparganj hospital because that was where his doctor and surgeon were. So we returned to max hospital patparganj on the 15th of september, after having spent one and a half days at jain hospital. Three years ago my husband had been hit by a cow and been successfully operated on by dr. Sanjeev dua, the neurosurgeon at maxhospital, patparganj.  about two yearsago, he advised me to consult dr. Rajesh gupta who has been able to bring about great changes in his condition. He was even doing the most difficult sudoku, in under 9 minutes, and he waswalking and even talking. His long term memory had returned and his short termmemory was returning, though not yet perfect. And except for the tumour of blood vessels which had created problems where his mobility was concerned, he was in really good health.  this time on the staff filled in the requisite forms and i only had to sign it at the end. We moved him to the private room that had been provided, but by then the damage had been done. He was diagnosed with chest congestion which did not respond to the antibiotics given and he died in the icu ward on the 24th. He did not live to get his tumour removed.
 when he was brought into max the firsttime, he had no infection and i can only imagine that hecaught this infection at jain hospital or at max. I would like to know 1)    why was my husband farmed out to jainhospital when he had already been registered in max?   is this because he was a cghs patient? Don’tall patients need the same care and consideration? Why should i have to speakto the powers that be to get the medical aid that my husband was entitled to? The person who facilitated his return to max asked me if i was willing to pay the going rate to the hospital, instead of the cghs facility, which was very telling. What it told me was that if i paid more, he would stand a greater chance to get a room. It did not come to that, however. 2)    why was jain hospital not checked out for cleanliness and efficiency before being recommended to me? I had been assured about its cleanliness and efficiency by preethi but after visiting it, i am sure she had not checked it out. It is callousness of the highest degree that we were fobbed off to a sub standard facility. It would have been much better if we had been asked to take him home. He would have been alive today. 3)    why is it that when patients are taken to places where the dsa test and such like are done, they are not given masks to wear as they have to pass through areas where there are patients sitting waiting for their turn at the opd?
4)    whywas the antibiotic not changed as soon as possible when it was found to have no effect? I know the sputum test results had not come in, but more aggressive treatments are called for when the situation is dire as his indeed was.  i am no medical doctor, but i consulted a very good one, who suggested an immediate change in antibiotics, but it was either not done, or done too late.  even simple steps like using steam and nebulizer were not done. They could have saved his life, and i would not have been widowed, living alone, as i am today.in other words, my husband died of a hospital induced infection and  i have to live without him because your staff was found wanting. I caught the same infection from him and as i am asthmatic, it took me 20 days to recover, but i recovered because i was not in your hospital. Please do something to save other patients from the same problems. Every patient is not just a patient, but someone’s father, husband or partner. It pains me to revisit all this, but i am doing so to ensure that others do not have to suffer like this. Please let me know what you have to say to all this. And for me, i will have to live with the fact that i will have to lead the restof my life alone. Without the outstandingly brilliant, compassionate man that my husband was.
Yours sincerely, shreedevi nair pal

I am writing this email to apprise you of my horrible experience at max healthcare saket. My mother went through the pacemaker (Crtd) surgery 6 months back in cath lab cardiology department under doctor vinita arora. We informed the concerned individuals regarding the allergic history to lidocaine drug.

Patient details:
Name: saranjeet kaur
Max id: skdd.764902

1. Initial procedure (April 2019): while doing the allergy test, the concerned nurse gave the test dose intra venous instead of intra dermally. Due to which she developed anaphylactic reaction which is a life threatening condition.

2. After approximately 5 months, one of the lead of crtd devise got displaced and patient started getting shocks at wrong place in thorax. When we consulted the cardiologist dr. Vinita arora at max healthcare, she told that the patient would have to undergo the procedure again. Her assistant rahul gave us the estimate of approximately rs. 49000 to which we agreed.

3. Due to all these health issues and procedures, the patient went through physical pain, mental and financial stress.

4. At the time of discharge, we were given a bill that was double the amount of estimated bill which is approximately inr 91, 000. I believe that this procedure should have been cost free as we already paid approximately 12 lakh during the initial procedure. However, we agreed to pay approximately inr 49000 because the patient was getting repeated shocks in her diaphragm.

5. This is not the first time there was mismatch in the final bill and the estimate. 6 months back, we paid approximately inr 50000 more than the estimated amount which was approximately rs. 11, 50, 000. At the time, we gave up the fight and paid the bill but this time we are not going to do the same.

I would need your help to understand the following:

1. Why is there extreme variation in estimate bills and final bills when the patient conditions are clearly stated before admission.
2. If there is an issue with surgery, should hospital not bear the cost of re-performing the procedures. Is 12 lakh not sufficient amount for crtd device? Are we supposed to pay every 2-3 months if issue comes up? Isn’t it hospitals responsibility?
3. What about the mental, physical and financial stress the patient and the family has to go through?
4. Why are there no medical superintendent in hospitals during the discharge process?

Would need your help immediately.

Thanks and regards,

This is regarding complaint about private room, they charging a lot, my wife was admitted here in room no 2268, no electricity till 8.30 pm i told to staff manytimes but nobody replied us satisfactory, then i called on hospital number but a fire dept worker picked the call n i said you are a service manager he said no but u tell, same i told him nobody answerable here for electricity or change our room if there is problem in our room. He said sir give your num i will arrange a call from concerning deptt, but still nobody conclusion till now from 8.30 pm.

Patient told them to get a glass for water nobody entertained her.

I permod kumar along with my spouse archna visited max pitampura new delhi for php on 26.09.2019. Your staff sonia madam mob no. [protected] have very casual & negative attitude. After completion of php, i requested her to mail my report on my mail id. She took my mail id again & confirmed that reports had been mailed. After one week i again visited for eye check up & some tests. As i did not receive any such mail i again approached her for the same purpose. She again bluffed me told rudely i will mail later, while she was sitting idle. I told her to mail within half an hour or so but she didn't. I send a message on her personal mobile on 11.10.2019 requesting her to mail my reports otherwise i will make complaint. Till now i had not received any mail from her which clearly indicate her intention not to be patient friendly.

Max home collection - the agent who is supposed to come arrived one and half hour late for that i have to ask him so many times when is going to come and he kept saying "i will be there in 10 to 15 minutes" then after coming he did not even washed his hands or wear the white gloves to prevent contamination of blood samples and started taking blood samples and i don't know if he had the blood sample collection kit because he put the samples in a polythene in the bag. The name of the agent is anuj kumar. Date 11-october-2019.