Max Hospital Complaints & Reviews

Most of the esteemed hospitals like Medanta (Gurgaon), Jaipur Golden (Rohini), Primus (Chankyapuri), etc are treating CGHS beneficiaries at Government prescribed rates/ CGHS rates (as notified by CGHS Hqrs, Nirman Bhawan time to time) and do not ask for any referral from Government Wellness Centre/ Government Hospitals. These hospitals ask for CGHS cards only [Those beneficiaries do not submit any claim in respective office]

But Max Hospitals are not treating CGHS beneficiaries without any referral from Government Wellness CEntre/ government hospitals which, no doubt, harass the patients for unnecessary reasons.

I believe hospitals are meant for provide better health facility which is irrespective of any such documentation dichotomy.

Respected sir,
I had my chemotherapy planned for 28 august 2018 for the morning and i was informed by mr vinod from east wing that the schedule has been shifted from morning to 12 noon but when i get to the frontdesk for admission my name was not added in the preplanned list and was told that the appointment is at 3 noon and when i protested i was told that there are other patients who will be admitted first and then i will be admitted which is outrageous as i come from other state and also i have to go back for my work on the same day.
I request you that you take strict actions against mr vinod from max hospital saket east wing and make sure that this kind of hokum is not created in the future as it is very unpleasant and disrespectful.

This is regarding max hospital patparganj. It is highly irresponsible and aerogant behavoiur of the bed manager that a patient who has to undergo the surgery next day and suffering deeply in pain is kept in waiting for 18 hrs to allot him a bed that to in general ward. This is completely inhuman. He doesn't deserve to be a part of such a big and famous hospital. Such people will defame the organisation. He refused several times to allot me the bed. This also may be the case that i am a echs referred patient and they might have been instructed to give the priority to the patients who are paying immediately. I am entitled for semi private ward but i was intentionally given the bed in general ward that too was given after18 hrs of long wait.

My grandmother got operated by pass surgery 2 days back at max Saket
She was in icu for couple of days and then got shifted to HDU BB 2 bed no 5

She has to be here for 3/4 days Ac is not working and fan is also not there
Patient is constantly complaining about the same we are also following up with the management nobody is listening
It’s been 24 hours patient is suffering from this heat and had asked for one cardboard to make fan for her

We have paid 365000 for this operation and they can’t even provide basic amenities

My father dr satya prakash mittal is admitted in max bhatinda neuro icu. I came from meerut all the way to meet my father and now they say that the pass will be given by the doctor. The doctor is his son dr pratik mittal and he has some family issues because of which he doesnt want me to meet my father. Please look into it else i shall file a consumer protection.
Regards
Shweta batra
[protected]
[protected]@gmail.com

My grandfather was admitted in max vaishali due to to diarrhoea.
Dietician gave the inappropriate food due to which he had to stay in the hospital for another 2 days, clearly shows how greedy the hospital is and are definitely not bothered about any patient's health. Their irresponsible behaviour showed how careless the staff is and are not concerned about such an elderly pateint health.
After complaining about the cleanliness and changing the bed sheets and patient's clothes, the staff said they do not have enough stock and cannot change and clean the room because of the unavailability of patient's clothes and bed sheets.
I have always consulted and taken services from max but this was definitely the last time i am referring to max and not suggesting any of of friends or family to go to max.

Hi there,
I want to. Complain about the billing staff behaviour in max saket heart hospital.
I was assisted by POOJA an aggresive and angry billing agent, she was so rude and arguing about the queue line as i asked her to settle my bill. Before coz i was standing there from before, but she replied that 'its not her concern', she said she cannot ask or inform any customer even if they break the line etc.
An example of overload work or extra hours, please train your staffs in customer care management.
Saqib khan

Mr. Munesh, security guard in front of Lift 1 and 2 of East block, Max Hospital, Saket indulges in racial discrimination and that too with glee. Incident on 22 July, 2018 at 11 am. CCTV camera footage may be reviewed by concerned authority.

We were going to visit a patient. The gurad said that no one is allowed without pass. We were waiting for the pass. Then a local came and the guard asked for pass. He didn't have pass but was allowed. We hail from the northeast.

I am following up for past three days for reports of my mom on phone. Everytime someone picks phone and say they will check and then disconnect the phone. Once I connected they said that will mail but no mail received. Patient ID is 257689 name Santosh Brij. Reports required for blood culture and stool culture.
My contact no is [protected] /[protected].
Raman.

Wrong Diagnosis or Treatment

Due to Wrong treatment, i ended up with severe pain and discomfort all over the treated area.

A year ago on the month of 22 Dec 2016 ---- i consulted Dr Ajay Jain of vashali max hospital who adviced colonoscopy test whose result was totally normal/fine, when he gone through with my history of pain, Dr. Ajay jain said me fully confidentially suggested EXCESS OF TISSUE (Stating Fissure) which need be removed in surgery and within 5day post surgery your pain will start
healing. Now its been more than 11 months nothing has been healed a percent and apart from the point of pain it have started paining on the treated side as well coz of which im facing discomfort in sitting and its affecting my personal life and my career. On Total i have spent 70000... for this treatment including consultation and Now Dr. Ajay Jain (Max Hospital vashali) has started saying that it is a case for Neuro or you should consult with psychologist they will cure further.

Please i expect justification and an effective treatment for the problem. As after spending this much amount i wanted to experience
relief from my pain but nothing has seemed to work.

I have lots of time send this type mail on max customer care services portal but till now no response my mail or complaint...
i thought abouts max is a vary big health caring chain in india and no 1 hospital in india but max doctors playing with people's health for only only earning money...

Regards,
Sandeep Sharma

Had an appointment (Mobile no [protected] in the name of my wife shailza sharma) with dr. Awasthy for an fetal echo test on june 30, 2018. Got a call from hospital on the morning of june 29 to reconfirm the appointment. Around 4:17pm i get a call from dr.'s secretary that the appointment is been canceled. Asking for the reason she said the appointment was done through the appointment call center and not through us.

First: she should have been polite while talking to me and not disconnect the call in between when i am complaining about it.

Second: you should all have been in-sync if this was the case

Third: after speaking with the dr. It seems like it doesn't matter to him at all how her secretary or assistance speak with the patience. It seems to be a general practice and treat the patience as if they don't worth any cent of life. They need to humble in and polite.

I never ever expected this from max, anyways this could be one off basis but my experience today makes me feel scared of coming to your hospital ever.

I am sure this complain will go without notice and the lady will keep harassing more patient like me who may not like to voice out their bad experience.

Thanks
Nishant
[protected]

Dear sir,

I am an regular patient of max saket and visit regularly. My name as registered in your records as rabindra kejriwal (M) [protected].

But my actual full name is rabindra kumar kejriwal. Please make necessary correction in my name in your record.

Please note that because of my full name in your record i am got getting reimbursement from my company.

It is therefore requested that the necessary correction is done in your record and inform me as soon as it done.

Thanks & regards

Rabindra kumar kejriwal

Mrs vijay kapoor
E4/14 sector 16
Rohini
New delhi 110085

Max super speciality hospital saket (West block)
1 press enclave road, saket,
New delhi-110017

Dear sir
Sub: restoration of discount and refund of rs 44025/- hospitalizion case.
Id :skdd.0716713

I am an old lady aged over 78 years, a widow living on paltry government pension. I was admitted to max hospital on 25th april 2018 in emergency with a low hemoglobin of 3.4. From there i was shifted to icu where i remained till 2nd may. During my stay i was given 5 units of prcb and many procedures were undertaken like endoscopy, colonoscopy (2 times), capsule endoscopy. Finally, enteroscopy was initiated after giving sedatives. However, the enteroscopy was abandoned as the patient was feeling uneasiness. The next day morning on 2nd may 2018, my discharge intimation was put in the system without further corrective procedure and the billing was freezed.

In the morning i got a bill of total amount of rs 3, 07, 477.30 i have a policy of sum insured rs 2 lakh and the hospital had intimated to insurance company for initial approval. The insurance company in turn had asked for final bill with discharge summary. The discharge summary was signed around 3:30 pm and as per tpa the same was received by them very late at 5:30 pm. Tpa started processing the claim.in the meantime my brother was informed by the billing desk that if the insurance approval is not received by 11 pm the hospital will cancel the discharge. No room was available. Having no alternative we decided to pay the entire bill amount to secure discharge. At this moment the billing section informed that as we were paying directly, the bill amount now was recalculated to be rs 351502.30for the reason that the discount of rs 44, 025/- offered to insurance company is withdrawan.
In fact as the treatment was incomplete, my hemoglobin again came down to 4.2 and i was given 3 bottles of blood in a private clinic. Thereafter i was again admitted in max saket on 20/05/2028 when my entroscopy was done under ga and bleeding points were plugged. I was discharged on 23/5/2018. This time i have to foot the entire bill of rs 1, 14, 505. I hv already exausted the sum insured of rs 2 lakh.

Sir, due to my illness and hospitaliztion two times i have exhausted major part of my savings. I request you to refund the amount of discount of rs 44, 025/- which was withdrawn without any fault on my part.

Thanking you and looking forward for a favourable reply.

Mrs vijay kapoor
Mob: [protected]

My father kirpal singh anand age 95 years got a wound in hand and waited for more than two hours for dressing in emergency (Treatment room) at max hospital shalimar bagh, and ultimately had to leave without dressing at 1.59 pm saturday 9.06.2018, behaviour of the lady staff who was permitting other paitents to be treated out of turn when asked her behaviour was so rude and neither she nor any other staff was ready to tell her name pls inform me about the action taken againest her, so that this is not repeated with any other patient otherwise i have mo option to put my complaint to higher authorities and medical council

This is second time in dialysis center my blood sample collected in dialysis unit but not sent to lab. This is not good for dialysis patient who already on low hb. Please action to avoid in future.
This issue i am facing when giving sample in 9 pm dialysis slot. The technician confirmed that collect the sample but today when i asked for report the lab person saying sample not received. Please find the root cause as bill has been provided and sample was collected and wasted twice with myself. Max is wasting sample collecting from patients. Urgent action needed. Thanks

I am getting my daughter vaccinated from max hospital

I don’t want to consult anything with doctor and get the vaccination done as per schedule but doctor and hospital staff have forcibly taken consultation from me

It is wastage of money and harassment by max hospital and doctor

Strict action should be taken. I will complaint to ima about it

Dear sir
This is to inform you that my mother (Sadqui bano, 64/f) admitted in ctvs icu bed no-7 in max hospital saket since thursday (Dated -10 may 18) after mitral valve replacement by dr rajneesh malhotra sir.
When i gone in icu at 11am today, i found that my mother still vomitting & head pain, my mother said that after taking dalia in high dose of sweet in morning, my this condition arises.
So i told the doctor that she is having problem if they take heavy sugar in any form then they vomit, may be gastro issue or obesity issue you know well but doctor tania become hyper & shout that after taking sugar patient become sick every patient attended seen towards me, this will told me in polite manner by her also, due to that my patient heart beat become increases & feeling uncomfortable, so i stop the communication with doctor but she inserting me with saying every doctor.
So request you to please take small action which not affect her career & insert.

Thanks & regards

Syed mohd shajer
Mob - [protected]

I visit in max panch sheel on 7th may and payment with axis bank credit card but on the front desk did not inform us about the procedure if you pay by axis bank credit card you will get 20% discount because when i visit on 10th may front desk inform me about that discount.
In my opinion all the front desk people should know about this procedure and some visual control should be there.
Regards
Rajesh prabhakar
[protected]
R. [protected]@gmail.com

Hi,
Me (Jatinder sharma) and my wife visited max hospital on this saturday[protected] for laser eye surgery consultation.in consultancy, dr bhartendu recommended us to come monday morning as he wanted to discuss the case with dr manav (Squint splist.). So as him recommended, we requested receptionist to book our appointment with dr. Manav for monday morning[protected]. So as our request, they told that you can come on monday to meet dr manav and if there is any change you will get sms regarding that. But today when we visited max hospital, receptionist told us that dr manav is not available today for opd. Then i asked them that why u did not indorm us through sms. Then they told that we cannot do anything. I also talked to the staff sitting outside the room no. 2015. They told that you can go home i[censored] wish we cannot do anything for u.

No one among the staff said sorry instead they showed very shameless and careless behavior. I took medical leave today for appointment but it went in vain. How max hospital staff can be so rude. I am really disappointed with way max hospital patparjanj did with me.

My mother in law was revied twice by dr. Pankaj aneja general physician. She has developed problem in lassing urine after taking her diabetes drugs. She has little high uric acid, diabetes mellitus and litle high creatinine value.
Patient name madhu sehgal

Pls resolve this as we have spend consultancy twice but poor treatement.

Contact no [protected]