Max Hospital — Refund not processed

Dear Max Healthcare Management,

I am extremely disappointed with the unprofessional handling of my refund request at Max Super Speciality Hospital, Dwarka.

On 8th March 2025, I had an appointment and paid ₹1, 200 in advance at automatic KIOSK machine with the help of one of the billing staff. However, due to a system error, I was told that the payment is not reflecting, and I was forced to pay ₹1, 200 again. The billing staff assured me that the extra payment would be refunded within 48 hours, blaming the weekend for the delay.

It has now been several days, and I have not received my refund. When I followed up again with the billing staff Mr sanid Sharma at the billing counter, he was least cooperative, dismissive, and even joked that this is a common issue. This level of negligence and casual attitude towards financial matters is unacceptable for a reputed healthcare institution.

Details of the transaction:

Patient Name: yashoda
Doctor Name: Dr archit goel
Date of Visit: 8th March 2025
Amount Paid: ₹1, 200 (Twice)
Mode of Payment: UPI
Transaction Reference Number: T2503080958130433023887
T2503081028041957955848
Despite multiple follow-ups, I have not received my refund. I request you to process the refund at the earliest or provide a resolution.

Please find the attached proof of payment for your reference.

looking forward to your prompt response

Regards
Manish
Contact no [protected]