[Resolved]  Max Life Insurance — auto debit from card

Address:Gurgaon, Haryana, 122017

My policy no is[protected] magic builder of max life insurence. It 10 years old policy. I am a reputed customer of your company. My premimum of rs 15000 is auto debited from my card, without any intimation. I want to pay the premium through cash or cheque.
It is requested that auto debited may be de - activated from my card. So that i remain a good customer and my faith remains with u. Thanking you
Rajeev kumar
[protected]
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Apr 6, 2019
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2019
Max Life Insurance Customer Care's response
Dear Rajeev,
Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help address your query.
Regards,
Team Max Life Insurance
Verified Support
Mar 06, 2019
Max Life Insurance Customer Care's response
Dear Rajeev,
Our customer service team tried to reach out to you but the call couldn't connect through. However, we confirm you that basis your request we have already deactivated the ECS facility and the future payment method as cash / cheque / demand draft / online payment. So, that you can pay the future premiums as per your convenience.
The same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance
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