[Resolved] Max Life Insurance — cancellation & refund of max life online application[protected]

rsks73

from Salem, Tamil Nadu

Address:

600073

Dear Sir/Madam,

I opted for buying 1Cr. online term insurance. After medical test is completed i came to know from max life that they can not provide the policy with proposed premium, additional ~10K is added in the premium due to my medical situation. Got a mail from them to accept the new proposed offer. Since i can not afford and i dont want to go with that. I raised cancellation request to cancel my application and refund the money. As per the customer care after my mail request it will be done after 7 working days. Almost 7 time of 7 days are gone still no action but am getting mail to accept the revised offer.

Kindly need you help to address this issue immediately.

Thanks & Regards,
Kumar

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Oct 19, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Max Life Insurance Customer Care's response Dear Kumar, Thank you for sharing your concern in detail. Our representative will check the status and get in touch with you to address your concern.
Regards,
Team Max Life Insurance

Verified Support

Sep 18, 2018

Max Life Insurance Customer Care's response Dear Kumar, We have been trying to contact you on your mobile number for clarification with respect to your proposal. However, your number was not reachable. We would request you to please provide an alternate number or preferred time to speak with you.
Regards,
Team Max Life Insurance