[Resolved] Max Life Insurance Co Ltd — Unfair and unethical business practices | |||
Respected All, I bought two insurance investment plans of Max life insurance co ltd vide policy no's:[protected],[protected]. The company never delivered the original policy bonds of these policies till date. Even the agent has done mis-selling and unfair business practices in these policies. I have all the evidences in documentary form with me. I have asked the company to cancel my policies under the free look period option of 15 days as the company failed to deliver the policy bonds. Even the company has already admitted over the email that they do not have any delivery proof available with them . Now they are befooling me and are not ready to cancel these policies under free look period of 15 days. If the company continues to ignore my concern then I shall highlight and justify all the unfair and unethical practices used with me. Regards Vikas Singla, Delhi Was this information helpful? | |||
May 17, 2017 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support May 11, 2016 Max Life Insurance Customer Care's response Dear Vikas4040, We apologise for the inconvenience and would like to assure you that we will be investigating your concerns on a priority basis. Our customer representative has spoken with you and has also asked you in an email to your registered email address for time till Friday evening to revert with the best possible solution. Should you need any further information, please write to [protected]@maxlifeinsurance.com and our customer representative will connect with you at the earliest. Please also mention Ticket No. 16736282 or 16736281 in all future communication on the subject.
Regards,
Max Life Insurance.
Verified Support May 18, 2016 Max Life Insurance Customer Care's response Dear Vikas4040, We are awaiting your inputs with regard to certain options that have been presented to you in an email sent to your registered email address. Should you need any further information, please write to [protected]@maxlifeinsurance.com and our customer representative will connect with you at the earliest. Please also mention Ticket No. 16736282 or 16736281 in all future communication on the subject.
Regards,
Max Life Insurance
| |||
 2 Comments | |||
Comments
Max Life Insurance — Summary details of payment
I want payment summary details and How to get health declaration Form RAJU SIDDHARAMIAH POLICY no:[protected] Contact no: [protected]Max Life Insurance Customer Care's response, May 18, 2016
Verified Support
Dear Raju Siddaramiah, Our customer representative has spoken with youand has provided you with answers to your queries. We hope that post this communication via telecon all your concerns have been satisfactorily addressed. Should you need any further information, please write to [email protected] and our customer representative will connect with you at the earliest.
Regards,
Max Life Insurance
Regards,
Max Life Insurance
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
1159
Pending
0
Resolved
902
+91 11 2693 3610
Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
We are in regular touch with the customer care team of Max Life insurance. They are totally inclined towards the agent with whom I never met. The company is not ready to cancel my policies under free look period option of 15 days. Rather they are delaying the time and trying to suppress this matter. They are insisting me to meet and discuss on the subject again and again.
I have asked them to cancel my policies under free look period as I m going ahead with this option only. If the company refuses to cancel under free look period then I shall justify the mis-selling allegations in these policies and I shall justify with the supporting evidences in that case. The customer care team has set a precondition to compulsory meet with the concerned office head and then they will decide in free look cancellation.
Why the company is not ready to take a stand as per the available material facts of non delivery of policy packs till date?? As per the available evidences, I do have a clear free look period option of 15 days which can not be neglected and declined in the eye of law. If I am going ahead with my free look period option then why the company is insisting for face to face meeting with the concerned branch office head. I shall be happy to meet with that office head if the company declines my request in free look period.
In that case, I shall justify mis-selling with the documentary evidences and shall be glad to meet these people.
I am travelling overseas on a business your right now and shall remain engaged for quite some time.
This is unethical and unfair behaviour shown by Max life insurance because they are not adhering to regulations set by IRDAI for the policyholders interests. I am passing through excessive mental agony due to Max Life Insurance.
Regards
Vikas Singla
Regards,
Max Life Insurance.