[Resolved]  Max Life Insurance Company — surrender the policy with sufficient returns

The details of our complaint is as follows:

We took a policy from max life insurance (Policy number[protected], which was issued on january 10, 2012. Two premiums each of (Approx.) 51, 000/- were paid yearly, but due to some sort of sudden financial crisis we were unable to pay the rest premiums. Now if we do not pay the rest premiums and the amount due (Which is pretty good amount for us to pay at this point of time) our policy would be terminated and we won't get the amount which is already paid by us as premiums.

The reply from max life insurance to our complaint was that we did sign a bond that if we were not satisfied by the clauses of the policy we could have terminated it within 15 days of issuing it. But that time we didn't have any objections as things were going pretty good, but now as i said earlier, we are going through some critical period, we are unable to continue the policy and demanding for the refund.

The request from our side is that kindly help us getting back the money paid by us as we can't bear the loss of such big amount.

Thank you
Regards.
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Oct 6, 2017
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
Max Life Insurance Customer Care's response
Dear Krupal, We apologise for the inconvenience caused. Our customer representative is working on your grievance and will get back to you shortly on this. Regards, Max Life.
Aug 28, 2017
Updated by Krupal Trivedi
We are expecting a positive reply from your side please..
We dont want to continue the policy we want the money paidby us.
Thank you.
Verified Support
Sep 05, 2017
Max Life Insurance Customer Care's response
Dear Krupal ‏, Our customer representative has mailed you the update on the concern raised by you on 31st Aug 17. Regards, Max Life.
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