Max Life Insurance — Complaint about Auto-Debit premium

[email protected]

Aug 3, 2021

Address:

Nagpur

Maxlife customer service collapse they are only call for new policy not for existing customer . I called and logged a ticket for disable auto-debit as my policy got yet to renewal. A maxlife called me back and said we acknowledge your request it will reflect 3-5 days . But after 7 days my premium got auto debited from my credit which I was supposed to closing.Now no one can answering the speed dial number as well as customer care . I am chasing since last month .

This incident understand how maxlife settlement ratio is big because no existing customer can reach them as a result very few claims are being settled .
I have question in my mind . If a person who take a policy can not able to reach company if something misshapen with the person how there less educated parent will reach to this guys .

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Max Life Insurance customer support has been notified about the posted complaint.

Aug 03, 2021

Updated by [email protected] Many tickets I have raised still no resolution.

06013846 reference
06121204 reference

Verified Support

Aug 04, 2021

Max Life Insurance Customer Care's response Dear Vishal,

We regret the inconvenience caused to you. We request you to kindly visit the following link - https://bit.ly/2QEf2jn to deactivate your ECS. Do reach out to us if there's anything else we might help you with.

Regards,
Team Max Life Insurance.

Aug 09, 2021

Updated by [email protected] Hats off guys . Even no one bother about existing customer.I have been added below all email ID’s think someone really do help me but alast no call no reply . Understand Maxlife only seeking for making new customers. Very poor service .

nodal.[protected]@maxlifeinsurance.com

Manager.[protected]@maxlifeinsurance.com

complaint.[protected]@maxlifeinsurance.com

head.[protected]@maxlifeinsurance.com

service.[protected]@maxlifeinsurance.com

Verified Support

Aug 16, 2021

Max Life Insurance Customer Care's response Dear Vishal,

We regret the inconvenience caused to you. We've highlighted your concern to our team. One of our representatives will help resolve this issue.

Regards
Team Max Life Insurance.

Verified Support

Aug 20, 2021

Max Life Insurance Customer Care's response Dear Vishal,

As per your discussion with our representative, we would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

Aug 21, 2021

Updated by [email protected] Yes after looping Maxlife CEO, finally someone addressed my concern, it’s still under progress . Will let you know once resolved.