[Resolved]  Max Life Insurance — fake call regarding agent commission

Hi team,

I got a call from anjali sharma ([protected]). She is saying that she is from max lyfe insurance company and calling from head office. She was having my policy details. She called me regarding agent commission and amount accrued. She said you will be eligible to receive your agent commission which is of rs 51000/-. I don't see mobile no from max lyf insurance company, so thought to post once after seeing similar post. She has file an complaint and send to jeevan bima lokapal kendra office (Fake it is from gbic not jblk... Lol :d) in order to register customer code. Please find below information she gave me,

Agent commission code - 453962
Policy commission file no - wzmr0004759
Complaint no - rtr888000gdic

Max life insurance company,

How they able to get all information like policy no, dob, name?

Please secure our information so that we can trust buying policies. I hope you understand that this is a critical concern.

Regards,
Jaymeen shah
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Apr 28, 2018
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
Max Life Insurance Customer Care's response
Dear Jaymeen, Thanks for bringing this information to our notice. Spurious call network is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely guarded. Our customer representative would like to speak to you regarding the case to have better clarity on the spurious calls you have received to investigate the matter further and take appropriate action against the culprits found involved in it. Kindly share your contact details.

Regards,
Max Life Insurance.
Verified Support
Mar 28, 2018
Max Life Insurance Customer Care's response
Dear Jaymeen, We have not received your contact details which would have helped us to have a better clarity on your concern. Your may inbox us your contact details or write to us at [protected]@maxlifeinsurance.com.

Regards,
Max Life Insurance
Complaint comments 

Comments

Hi,

The call have increased & almost after a month or two I receive these calls, As the have received our policy & contact number, it seams the breach of data??? Not sure how serious it has been taken by Maxlife !!! Today again received a call from [protected]

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