[Resolved] Max Life Insurance — False policy information

Vikashkurseong

from Rajmahal, West Bengal

Address:

Darjeeling, West Bengal, 734001

Hi
I had taken a policy on 2012 and in that very year I wanted to switch my policy to some other policy which I was told that I can do so after 3 years.

Now after 3 years they say that the policy which I took cannot be changed to any other policy.

Now when I send them mails regarding to surrender my policy I get a message Which READS

I am sending a copy of it.

Max life claims to give honest information to the policy holders but in my case I was totally misled just to sell one policy.

+1 photos

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Aug 13, 2017

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Max Life Insurance Customer Care's response Dear Vikashkur Seong, We apologize for the inconvenience caused to you. We are getting your case investigated and will get in touch with you shortly with an update regarding this. In future you can reach max life directly on [protected]@maxlifeinsurance.com.

Regards,
Max Life

Jul 06, 2017

Updated by Vikashkurseong I got a message which reads the same

Verified Support

Jul 11, 2017

Max Life Insurance Customer Care's response Dear Vikashkur Seong, Our team will connect with you shortly to to share the resolution to your concerns.

Regards,
Max Life Insurance.

Jul 11, 2017

Updated by Vikashkurseong It's a week and I get an email almost everyday that my complain is being processed and will be resolved soon.
I don't understand one thing why does max life insurance company not willing to change my policy from day one.