[Resolved]  Max Life Insurance — Fraud call and OTPs shared

I received a call from max life insurance from lady from Max life insurance Security division. She mentioned correct numbers of my Max policy and said that the agent was claiming a bonus on my behalf but she can lodge a complaint if i want to claim the bonus myself. She forwarded the call to internal teams to whom I should share my details in order to remove the agent code. Then the person asked me to share the OTPs received in order to raise a complaint. He made it sound very urgent that the deadline was 5pm today or else the bonus will be claimed by the agent. I received a call from IGMS talking about the concern regarding agent removal from my policy. He asked me to share the documents such as PAN, Aadhar, passport size photo and cancelled cheque. I was asked to share these documents via whatsapp. He then calculated all the dues and came up with a figure of 8 lakhs plus which the agent was claiming on my behalf. He said the only way out was for me to buy another policy online and get rid of my agent code.
I am very worried as I have shared the OTPs and my documents. Also they said as per my age the premium would be too high so let us register on my family members name. Then they asked all the details for my daughter.

Caller number: [protected], [protected], [protected], [protected]
Caller name: Aman Saxena, Abhishek Verma

Please take necessary action against this fraudlent activity and help me seucre my details.
Was this information helpful?
No (0)
Yes (1)
Nov 21, 2022
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2022
Max Life Insurance Customer Care's response
Hi Ritu,

We regret the inconvenience caused. Please share your contact details on which you have received this call. This will help us in verification and resolving your concern as soon as possible.

Team Max Life.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Max Life Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    1159
    Pending
    0
    Resolved
    902
    Max Life Insurance Phone
    +91 11 2693 3610
    Max Life Insurance Address
    Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
    View all Max Life Insurance contact information