Max Life Insurance — Free look cancellation of policy

The policy I bought was not exactly what was explained to me, so I bought a more suitable policy. For two weeks I have been trying to cancel the policy, no.[protected]. Maxlife helpdesk repeatedly sends mails asking us to cancel on their website. I fill all details on the website and then am informed that a glitch has occurred. This has happened al least a dozen times, but they continue to tell me to cancel the policy on their website.
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Max Life Insurance customer support has been notified about the posted complaint.
Jul 12, 2021
Updated by skippy
I just noticed I the policy number in the complaint is not correct. I was not able to delete it.
Verified Support
Jul 13, 2021
Max Life Insurance Customer Care's response
Dear User,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.
Verified Support
Jul 15, 2021
Max Life Insurance Customer Care's response
Dear User,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.
Jul 18, 2021
Updated by skippy
I followed all instructions and once more it ended with technical difficulties. Maxlife website works fine for new policies and premium payments. It simply does not work for cancelations.
Jul 18, 2021
Updated by skippy
My concern has not been addressed and you sent me a mail with instructions that end up with the same result. Glitch or technical difficulty.
Jul 22, 2021
Updated by skippy
The promised call from Maxlife representative never came. I am now in the Maxlife office on M.G. Road, Bangalore. Would you believe they asked me to cancel online? I am here because your website does not work. I am waiting for 40 minutes now, and apparently no one what to do.
Jul 29, 2021
Updated by skippy
Thanks to this site, the issue has been satisfactorily resolved.
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