[Resolved] Max Life Insurance — Information leakage spurious call | |
I recd a call from the number[protected] regarding my policy details. The person on the other line was a fraudster and was already aware of my policy details like policy no, Dob, and even my nominee. Due date and amount. How can the customer confidential details can be known to outside agency this is total negligence on Max side as customer data is leaked. I am also filing a complaint in IRDA as well that customer confidential data is not safe in the hands of Max. Pls take this seriously and act accordingly with legal authority. Was this information helpful? | |
Jan 14, 2017 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Dec 08, 2016 Max Life Insurance Customer Care's response Dear Khushboo, apologies for the inconvenience you have faced. We would request you to please share your contact or policy number details at [protected]@maxlifeinsurance.com so that our customer representative can connect with you at the earliest to resolve your concern. In case you need any further detail, please write to [protected]@maxlifeinsurance.com and mentionTicket No 17602230 in all future communication on the subject. Regards, Max Life Insurance Verified Support Dec 14, 2016 Max Life Insurance Customer Care's response Dear Khushboo, In order to understand your concern in greater detail and to provide a quick resolution, it is important for us to speak to you and get the complete details regarding your case. We are awaiting further inputs from you to help solve your concerns. Should you need any further information, please write to [protected]@maxlifeinsurance.com and mention Ticket No.17602230 in all future communication on the subject. Regards, Max Life Insurance | |
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