[Resolved] Max Life Insurance — Lapsed policy

ajitabhbiswas

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 400095
Website:	www.maxlifeinsurance.com

I had Max Life Insurance, but due to some financial I surrender the policy. I had paid the amount of the policy. When Stopped the insurance payment I used to get calls from agents, you have lapsed your policy. I replied them I have some financial problem so I not able further policy amount. I have requested them to close my policy. I got assurance that you will not receive any call from us regarding the policies in future. But After a month agent called me & said me Why are you not paying the amount of your policy. So I explained the event to them & he OK no problem. But this problem did not stopped. Different agent with different still calls me. This is like harassment now. One of their agent called me & used foul language.

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Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Dec 11, 2015

Updated by ajitabhbiswas I had Max Life Insurance, but due to some financial problem I surrender the policy. I had paid the initial amount of the policy. When I Stopped the insurance payment I used to get calls from agents, you have lapsed your policy. I replied them & explained I have some financial problem so I am not able to pay further policy amount. I have requested them to close my policy. I got assurance that you will not receive any call from us regarding the policies in future. But After a month agent called me & said Why are you not paying the amount of your policy. So I explained the whole event to them & he said OK no problem. But this problem did not stopped. Different agent with different names from different branch still calls me. This is like harassment now. One of their agent called me & used foul language when I said interest in renewing policy. Kindly take some serious against them.

Dec 11, 2015

Updated by ajitabhbiswas I had Max Life Insurance policy, but due to some financial problem I surrendered the policy. I had paid the initial amount of the policy. When I Stopped the insurance payment I used to get calls from agents, you have lapsed your policy. I replied them & explained that I have some financial problem so I am not able to pay further policy amount. I have requested them to close my policy. I got assurance that you will not receive any call or messgae from us regarding the policy in future. But After a month some another agent called me & said Why are you not paying the amount of your policy. So I explained the whole event to them & he said OK no problem. But this problem did not stopped. Different agent with different name from different branch still calls me. This is like harassment now. One of their agent called me & used foul language when I said I have no interest in renewing my policy. Kindly take some serious action against them.

Verified Support

Dec 14, 2015

Max Life Insurance Customer Care's response Dear ajitabhbiswas, We apologise for the inconvenience you have faced and thank you for bringing this very serious concern to our notice. We assure you that your comments have been noted and will be actedupon. However, we would like our customer representative to speak with you and hence request you to please share your policy / contact details at [protected]@maxlifeinsurance.com to understand your concerns better. Please mention Ticket No. 16120287 in all future communication on the subject. Regards, Max Life Insurance

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Max Life Insurance Customer Care

from Gurgaon, Haryana

Verified Support

Dear ajitabhbiswas, We had requested for your contact / policy details to speak with you to understand your concerns better but despite asking you repeatedly, did not receive the necessary inputs needed. Should you need any further information, please write to us at [protected]@maxlifeinsurance.com for any query in future and mention Ticket No.16120287 in all future communication on the subject.

Regards,
Max Life Insurance