[Resolved]  Max Life Insurance — max life insurance incorrect & backdated late policy issued - policy no. :[protected]

Address:Mumbai City, Maharashtra, 400055
Website:maxlifeinsurance.com

Dear sir / madam,

Policy no. :[protected]

I am compelled to raise this concern in this forum, after a long chase of 3+ months with maxlife insuracnce regarding policy issuance.

I bought a maxlife online term plan policy on 28-april-2017 of sum insured of rs. 2, 00, 00, 000 by making a payment of rs 31, 503.63

But after a follow up and begging for policy issuance of all 3 months, finally i received the policy with a date as 28-april-2017, which is totally incorrect.

Does this mean i was insured from 28-april-2017? Would company had paid the sum insured if anything would have happened to me during this 3 months? No. The comapny would have happily declined the saying the policy is not issued yet.

And now they send me a back dated policy stating i was covered from last 3 months?

So the money which i have paid as a premium for 1 year, the first 3 months are a total waste.

I demand a refund of 3 months of premium where i was not covered as policy was not issued to me or change the issue date in the policy to 24-july-2017 when i received the policy by mail & courier.

Kindly help resolve this issue and advise the further proceedings.

Thanks

Regards,
Jiger shah
+91-[protected]
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Sep 8, 2017
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2017
Max Life Insurance Customer Care's response
Dear Jigar, We apologize for the inconvenience caused to you. Our customer representative has spoken to you and confirmed that the policy pack ha been delivered to you on July 15th 17. We are checking the delivery details and will share the same with you at the earliest.

Regards,
Max Life Insurance.
Jul 26, 2017
Updated by Shah JigEr
Did you read my concern which is written in proper english ? Does my concern is about POLICY NOT DELIVERED ? Please read my concern again and then reply. I am not as good as you people copy pasting the mugged up lines... so take the pain of reading my concern again and then reply correctly. Does your representative said that they have talked to me confirming courier details or policy delivery date ? If yes then they are lying to you. Because I had an all together different conversation with them.
Verified Support
Aug 03, 2017
Max Life Insurance Customer Care's response
Dear Jigar, We are working on your request. Kindly allow us some more time, before we can come back to you with a resolution..

Regards,
Max Life Insurance.
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