[Resolved]  Max Life Insurance — Max life life gain plus 20 participating plan / surrender value

Address:	560085
Website:	www.maxlifeinsurance.com

Dear Sir / Madam,

Since I could not get any response, I dialed customer care number [protected] for inquiring the amount that I would be getting after surrendering the policy. I could not get correct answer from the customer care executive and the answer is too confusing. I was shocked to listen to him saying that I would be getting only 30% of the total premiums paid till date plus applicable bonus!!! when I asked for the exact amount that I would be getting, he has told that I would be getting only Rs.88k where as I have paid total premiums of about Rs.151k. (It does not match with the 30% what the customer care executive told also).

When I took this policy, Maxlife insurance agent has told that I would be getting full premiums back plus bonus applicable on the date of surrendering provided I surrender the policy after 3 years of lock-in-period and I am surrendering after 6 years.. It very frustrating with the false promises by the insurance agencies and Maxlife being an international insurance player not being transparent.

I would request you to re-pay me the entire Rs.151k soon after I surrender the policy tomorrow (29th May 2017)

Regards
Sreedhar Thummisi