[Resolved] Max Life Insurance — mis selling by agent of max life insurance now company is linking the same with free look cancellation after 6 years | |
To The officer Max life insurance co. Limited, Dear sir, My self sunny singh policy holder bearing policy no[protected], at the time of selling the policy, your sale representative told me that, this policy, i can pre matured or surrender anytime after 5 years without paying any charges when you need the same for any purpose. Now after paying 6 years of premium when i called your call centre bearing ticket number 3395189 dated 25th july 2019, your call centre representative told me that i will get only 65% of total amount paid by me. This means that your sale representative misguide me to sale your product and this mean to fraud activity. I need atleast the premium amount which i paid over the last 6 years. And am not getting proper reply from your side. Kindly look into the matter and revert back as early as possible. — Sunny singh [protected]/[protected] Was this information helpful? | |
Sep 27, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Aug 13, 2019 Max Life Insurance Customer Care's response Dear Sunny, We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support Aug 27, 2019 Max Life Insurance Customer Care's response Dear Sunny, We once again wish to inform you that we express our inability to cancel the policy as the policy stands outside freelook period. Kindly consider this as our final stance on the matter. In case you are not satisfied with our response, post completion of 30 days from the date of complaint, you may approach the Insurance Ombudsman for your region located at: Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune – 411030. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance | |
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