[Resolved]  Max Life Insurance — mis selling by agent of max life insurance now company is linking the same with free look cancellation after 6 years

To

The officer

Max life insurance co. Limited,

Dear sir,

My self sunny singh policy holder bearing policy no[protected], at the time of selling the policy, your sale representative told me that, this policy, i can pre matured or surrender anytime after 5 years without paying any charges when you need the same for any purpose.

Now after paying 6 years of premium when i called your call centre bearing ticket number 3395189 dated 25th july 2019, your call centre representative told me that i will get only 65% of total amount paid by me.

This means that your sale representative misguide me to sale your product and this mean to fraud activity.

I need atleast the premium amount which i paid over the last 6 years.

And am not getting proper reply from your side.

Kindly look into the matter and revert back as early as possible.



Sunny singh

[protected]/[protected]
+6 photos
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Sep 27, 2019
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2019
Max Life Insurance Customer Care's response
Dear Sunny,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance
Aug 21, 2019
Updated by sunny20012
Kindly revert back and resolve my issue as soon as possible because am facing medical issue in my family for which i need my fund as earlier as possible.
I also not getting any reply from Max life insurance company.

Thanks and Regards,

Sunny Singh
Aug 21, 2019
Updated by sunny20012
today again i received this kind of reply from Max life insurance company customer officer Miss Ayushi verma

"Greetings from Max Life Insurance!

This is with reference to your complaint dated August 19, 2019 pertaining to the above mentioned policy number.

We once again wish to inform you that we express our inability to cancel the policy as the policy stands outside freelook period. Kindly consider this as our final stance on the matter."

Kindly look into the matter and resolve the issue as earlier as possible.

Thank and Regards,

Sunny SIngh
Verified Support
Aug 27, 2019
Max Life Insurance Customer Care's response
Dear Sunny,
We once again wish to inform you that we express our inability to cancel the policy as the policy stands outside freelook period. Kindly consider this as our final stance on the matter. In case you are not satisfied with our response, post completion of 30 days from the date of complaint, you may approach the Insurance Ombudsman for your region located at: Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune – 411030.
Do reach out if there's anything else we can help you with.
Regards,
Team Max Life Insurance
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