Max Life Insurance — Misguidance regarding lock in period by Max Life Insurance Agent Aditya Raghav

Address:Plot No. 15, 6th Community Centre Nipun Tower, Karkardooma, Delhi, 110092

Agent Aditya Raghav from max life insurance company came to my relatives house and misguided them regarding their policies about lock in period. According to him lock in period is a joke. For Monthly Income Advantage Plan, the lock in period is of 2 years. He said the cash value will be updated in 6 months in the system. But the cash value will be updated after payment of second premium amount because lock in period is of 2 years. He also you can surrender the policy after 6 months but in policy documents lock in period is of 2 years. What the hell is that he doesn't have any knowledge regarding lock in period? He also, said he has 15 years of experience. As a result, he doesn't have any knowledge regarding policies, therefore, his experience is a waste. He also misguided my relatives by saying that if my name doesn't mention as relationship manager(he introduced himself but he is an agent) it doesn't mean that I am not managing your policy, my branch is not near your house that's why your policy is assigned to other agents or relationship manager but the truth is that I am managing your policy. Also, he misguided my relatives that doesn't visit any maxlife branch as you will find number of agents who try to sell you policies for their benefit. But the main concern is lock in period. My relatives tried to surrender policy as per his guidance but they are not able to surrender their policies . According to your agent Aditya Raghav, customer can surrender policy any time they want to, lock in period is just a joke. He also lied to my relatives he work in udyog nagar, gurgaon but actually he is working in Karkardooma, Delhi branch. Aditya Raghav is specialized in exploiting the customers. After selling policies he will block your contact to disconnect from customers because he is capable of nothing, he is a fraud. Please take action against this fraud agent. I have already posted complaint against him how he trapped my relatives and other people in policies for his own benefits but your team has not taken any action against him. Please look into the matter seriously otherwise he will continue misguiding the people. This fraud agent should be put behind bars.
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Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
May 31, 2024
Max Life Insurance Customer Care's response
Hi,

We regret the inconvenience caused. Please share your contact details along with your policy number and our team member will get in touch with you.

Team Max Life.
Verified Support
Jun 04, 2024
Max Life Insurance Customer Care's response
Hi,

As requested earlier, please share your contact details along with your policy number and our team member will get in touch with you.

Team Max Life.
Verified Support
Jun 09, 2024
Max Life Insurance Customer Care's response
Hi,

We would like to inform you that your concern remains unresolved as we did not get your policy number or contact details. If you require any further assistance, do not hesitate to contact us.

Team Max Life.
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