[Resolved] Max Life Insurance — Misguided by agent of max life insurance

sanjiv_shridhar

from Amritsar, Punjab

Address:	140001
Website:	Maxlife insurance

I had purchased policy of Max life insurance. Agent explained that i have to pay the six installments in six year and after that i will get the full amount and risk will cover for 20 years, i paid three installments . Now customer care explained that money will refund after 20 year on the maturity of the policy.

In well come call representative not explained the terms and condition. He only speaks two lines that " you have to pay six installment and maturity period is twenty years

regarding this i complained to customer care & Nodal office of the company but no result.

I am trying to resolve this matter from appx. two months and now i am
frustrated .

regards

sanjeev/Meenakshishridhar
phone [protected]
mail id [protected]@yahoo.co.in

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Nov 10, 2016

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Max Life Insurance Customer Care's response Dear sanjiv_shridhar, We assure you that your comments have been noted and we apologise for the inconvenience faced. Our customer representative will investigate in toconnect with you at the earliest to understand your concerns in greater detail. Please mention Ticket No. 16991034 in all future communication on the subject. Regards, Max Life Insurance.

Verified Support

Oct 10, 2016

Max Life Insurance Customer Care's response Dear sanjiv_shridhar, We apologise for the delay and assure you that we are continuing to investigate into your concerns on priority. We request you to please allow us an additional 5 working days to revert with the best possible solution. Should you wish to share any further details, you may write to [protected]@maxlifeinsurance.com and mention Ticket No. 16991034 in all future communication on the subject. Regards, Max Life Insurance.