Max Life Insurance — misguided on surrender value of policy no.[protected]complaint ticket no. #[protected]

nirmal752

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

In sheer frustration and distrust i surrender my policy and received rs.55, 862/- after paying premium of rs. 1, 02, 062.95 for four years. The policy which i wanted to surrender a year before, an official from regional office of max india insurance, m. G. Road, gurgaon, fallaciously persuaded me to continue the policy for one more year so that i may not bear the loss. But a year later, after paying another 24, 000/- i was shocked to learn that my loss has actually increased and i have been cheated by max india insurance co.

1. On my first complaint dt. 10/08/2017, i was suggested to visit the nearest max life branch to resolve the issue. On 14/08/2017 i visited regional office of max india insurance at 326, m. G. Rd, dlf phase ii, gurgoan, haryana 122002 and met sr. D. O. Mr. Abhishek mishra. He apologised and show his disability to do anything about my problem he rather asked me to join team of max life insurance co and narrated on how to earn money.

2.in desperation i again put a complaint on 15th aug. 2017. For which a ticket no #18395431 was issued and i was informed that mr. Yuvraj bali from customer care has been assigned to look into my case and will contact me shortly. But i was not contacted at all after that. Except a mail on 27/08/2017 which i received from mr. Yuvraj bali only to mention that the surrender value of my policy will be made on 28 aug. 2017 (Which actually has already been made on 21/8/2017 as mentioned above). It is again an uncoordinated and pathetic attitude of the staff.

My complain is against misinforming and misguiding tactics of max india insurance co. And i still awaiting an update on my previous complaints for which the above ticket no. Was issued. Or is it just another gimmick to make fool the customers and cheat their hard earned money?

Nirmal kaur
[protected]@yahoo.com

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Max Life Insurance customer support has been notified about the posted complaint.

Sep 12, 2017

Updated by nirmal752 The casual and unprofessional approach of Max Life Insurance against my complaint “regarding giving me the wrong information on surrender value of my Policy No.[protected]” left me with no choice but to register other complains. Till now, two different complain reference Nos. and two customer service Representatives i.e.[protected]Mr. Yuvraj Bali) dt. 18 Aug.2017 and[protected]Mr. Madhup Bajpai) dt. 4 Sep. 2017 have been assigned for my complaint. But apart from auto generated confirmation mails I have not been contacted by any of the above representatives and on the said issue there is no progress till date.

Nirmal Kaur
[protected]@yahoo.com

Oct 17, 2017

Updated by nirmal752 Dear all,
I received a mail from Max India Insurance by Mr Madhup Bajpai mentioning that the surrender value I have been paid is correct. Here, I would like to remind again that my complaint is not just the surrender value but against the official of Max India Insurance Office at 326, M.G. Rd, DLF Phase II, Gurgoan, Haryana. As on completion three years of policy in July 2016, due to an emergency, I decided to surrender my Policy and approached the above office. The official advised me to continue my policy for one more year to get its financial appreciation and bonus. By believing his words I some-how continue my policy for one more year by paying another Rs. 24000/-. Eventually, in June 2017, I surrendered my policy only to find that there is no such benefits as described.

Had I been advised rightly, I could have saved Rs. 24000/- by surrendering my policy in 2016 itself. As we are tend to believe the words of the officials who represents the Co. and so I believed that I have been cheated. And to bring the matter into notice I registered my complaint.

After that, I was advised to visit the nearest Max India Insurance Office. I visited the above office and narrated my grievance to couple of officials and further referred to Sr. D.O.
Who apologized and show his inability to take any decision in this case( ref. my 2nd complaint dt.15/8/2017).

After visiting Max India Office, at Gurgaon a couple of times and narrating the same problem to various officials on telephonically also, now I have been told that the refund value correct. It is a sad realty that despite of writings and verbally describing my grievance (telephonically and in-person) my problem has neither been addressed nor understood. Leave alone the monitory loss I suffered by paying extra premium for one extra year it has also cost me time and mental agony. All this has made me more resolved to bring the matter in open so that others may not fall in their trap.

Nirmal Kaur
[protected]@yahoo.com

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Comments

Amit Ingole

from Nagpur, Maharashtra

Hello,
I am unable to login to the customer portal of max insurance site for last 3 years
When i try to register, it says email and mobile is not linked.

I have mail the service.[protected]@maxlifeinsurance.com and agent 'Gunja.[protected]@maxlifeinsurance.com' but did not any reply.w