Max Life Insurance — misguided regarding surrender value of my policy

nirmal752

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Dear all
In continue to my complaint dated 10/8/2017 regarding misguided by the Max Life Insurance on surrender value of my policy No.[protected]. The following is update of events I went through after registering the complain.
1. On 10/8/2017 I received a phone call by Mr. Yuvraj Bali Assistant Manager- Customer Service where he apologised for the inconvenience caused and assured me give a call again after discussing the matter with Co.
2. I never received the call again rather on 11/08/2017 I received an e-mail from above mention official suggesting me to visit the nearest Max Life branch to resolve the issue.
3. On 14/08/2017 I visited Regional office of Max India Insurance at 326, Mehrauli-Gurgaon Rd, Opp Sahara Mall, IInd Floor, DLF Central Arcade, DLF Phase II, Gurgoan, Haryana 122002 and met a Sr. DO only to get the apology in person.
4. Further instead of resolving of my problem the Co. official asked me to join team of Max Life Insurance Co and narrated on how to earn money .

Dear people beware of such frauds where they are trapping simple people in the name of insurance. They are only interested in numbers but not in problems of the customer facing. I still hope they will resolve my issue or else I am going to take my case in consumer court.
Nirmal Kaur
[protected]@yahoo.com

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Max Life Insurance customer support has been notified about the posted complaint.

Aug 19, 2017

Updated by nirmal752 Hello, in continuation of my complaint of on 15/08/2017 I received a couple of E-mails in confirmation on 16/08/2017 and another on 17/078/2017. To my surprise, I received a phone call from Max Life Insurance on 17/08/2017 where my problem and concern were properly heard and verbal assurance of possible compensation for my suffering conveyed to me. I also received another mail on 18/08/2017 to mention that a Customer Service Representative as been assigned and will contact me with a suitable resolution shortly and a reference No. 18395431 has been issued. Will soon be back and continue with updates till this matter is going.
Nirmal Kaur
[protected]@yahoo.com

Sep 03, 2017

Updated by nirmal752 Dear all,
It is very unfortunate that after giving me the verbal assurance and issuance of complaint ticket No. #18395431 I have neither been contacted nor been updated by the Co. It is proving another gimmick to make fool the customers and cheat their hard earned money.

Nirmal Kaur
[protected]@yahoo.com