Max Life Insurance — pf withdrawal not done by company

Dear sir,,

Myself edwin cleetus from kerala. I was an employee of max life insurance co ltd at thrissur branch.

I have submitted all the documents for withdraw my pf amount. On feb 15th i got a mail from the company says that, they are going to process the withdrawal. But now 21 days is ober. Still they are telling that, the pf is under process. I have contacted the particular pf sro office regarding my claim but they have informed me that,, they are not received my documents from the company.

I have send several mail to the company but nobody is answering.
In fact max life is a exempted pvt trust. So i am not able to check my claim status through online.

Please help me to complete the process and kindly advice to the company for fast withdrawals.

I already have an uan, as you know the government is restricted the withdrawals time frame 10 to 20 days. But the particular company not following the same. I think they are using pf amount for multiple purpose.

Please do the needful.