[Resolved] Max Life Insurance — Policy no.[protected] dated 22nd november, 2012 | |||
This is with reference to the above mentioned policy, which i had surrendered on 15th nov., 2016 at chembur branch. Please note before surrendering my policy, i had enquired with the executive at chembur branch about the surrender value, so he said that i will get an amount of rs. 41000/- and i also enquired with the executive whether my premium which was due on 16th november, 2016 will be deducted or not, so he said that it will not be deducted after i surrender my policy on 15th nov., 2016. But unfortunately the premium amount of rs. 30, 524/- was deducted from my account on 16th november, 2016 inspite of surrendering the policy. Then when i called up chembur branch to inform about the deduction of my premium on 16.11.16, they said that i will get the deducted premium amount alongwith my surrender value within 7 days. But to my surprise, i got only my surrender value of rs. 40, 000/- on 20th nov., 2016. Then again i called up the executive at chembur branch, they said they will raise the request on my behalf. But unfortunately, i have not yet received the deducted premium amount of rs. 30000/- in my account. I have visited chembur branch several times, but unfortunately, my problem is not yet solved. Kindly look into the matter and do the needful at the earliest. Regards Marina jackson (M) [protected] Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Jan 23, 2017 Max Life Insurance Customer Care's response Dear Marina, we apologize for the inconvenience you have faced. Our customer representative has spoken to you regarding your concern. We have noted your concern and will take necessary actions for this. Incase you need any further information kindly write to us at [protected]@maxlifeinsurance.com and mention ticket no 17771148 in all future communication on the subject. Regards, Max Life Insurance. Verified Support Jan 30, 2017 Max Life Insurance Customer Care's response Dear Marina, Our customer representative has mailed you on 27th Jan 17 confirming the details regarding your refund amount. Hope we have addressed all your concerns to your satisfaction. Incase you need any further information kindly write to us at [protected]@maxlifeinsurance.com and mention ticket no 17771148 in all future communication on the subject. Regards, Max Life Insurance. | |||
 2 Comments | |||
Comments
Dear team,
Can you reply asap. It is high time now my problem is not solved as yet. Do you want me to go to the consumer court or approach media ?
Can you reply asap. It is high time now my problem is not solved as yet. Do you want me to go to the consumer court or approach media ?
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+91 11 2693 3610
Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
I tried calling you several times but no one is picking up the phone and also sent a mail on 25th Jan. 2017 to update on the status of my refund, but I have not received any reply. Is this the respond you give to the customers. If you do not reply to me by today evening, I will lodge a complaint against you in Consumer Court.