[Resolved]  Max Life Insurance — policy premium fraud calls from max life insurance

Address:Jaipur, Rajasthan, 302002

Hi,

Please note, i am having policy with max life and someone called upon by etc name (Mobile no. - [protected]) as max life insurance advisor and he was having each every details related to my policy which actually supposed to be confidential. He told me that there was a 10% agent code which was applied on my premium and can be given as discount if payed directly to max life. I became sure about her identity as my policy's soft copy was also forwarded by his was supposed to be with max life only.
I payed total premium of rs 88883.00.

Account no. -
Bank name - oriental bank
Branch address - delhi

After doing the neft transfer in the name of - max life[protected]
Which was my policy number. Few days later, i started getting calls from max life regarding non-payment of my premium which added on to my suspicion as i had not received my premium receipt. I immediately contacted max life insurance and passed on each and details related to the incident and received their resolution stating that it is entirely my mistake.

Hence, i would like to request your good self in helping me out to get my refund back and taking strict action against max life employee who liaised with the culprits as this entire fiasco would not have had occurred if due diligence with regards to my policy was carried out from their end in keeping the information confidential.

Awaiting a positive response from your side.

Thanks and best regards,

Sandesh jadhav
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Feb 10, 2019
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2019
Max Life Insurance Customer Care's response
Dear Sandesh
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards, Team Max Life Insurance
Verified Support
Jan 10, 2019
Max Life Insurance Customer Care's response
Dear Sandesh
We would like to assure you that Max Life is committed to protecting data and interest of its policyholders. We are ISO 27000 certified on Information security and our information security controls have been independently audited by reputed, expert organizations. It is learnt from past experience that most of these fraudsters use social engineering to collect, collate and compile consumer data from various public sources and then impersonate representatives of organizations. Financial fraud is a wide spread menace in this era of digitalization and have undertaken a massive education drive through our web portal, social media and direct customer communication. Even IRDAI has run aggressive advertising campaign to caution public against such unrealistic offers on air, television, print media and the web. Please feel free to reach out if there's anything else we could help you with. We value your association with us.
Regards, Team Max Life Insurance
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