[Resolved]  Max Life Insurance — premium taken from the credit card by remote swipe without any authentication / standing instruction

Address:Mumbai City, Maharashtra
Website:www.maxlifeinsurance.com

I have taken a max life insurance policy from max new york in 2008 for which i was paying a premium of rs. 4000+taxes twice every year using my credit card. This month i decided to stop the policy and not to pay the premium. The due date was on 22nd nov, at 5:51 pm, i received a message on my phone that the premium amount has been debited from my credit card. When i enquired from my bank, they informed that the card was been swiped physically which was not possible as the card was with me and i was in my office.

I realised that there are some rbi approved swiped machines on which the card can be swiped remotely if the vendor has the credit card number and expiry date. Though this facility has been ceased by rbi few months back due to some fraud happened. Also its a fraud if the payment is been swiped without any written approval from the customer and their photo ids along with the authentication

I would like to take a serious action against this kind of forgery committed by such reputed company and request to publish this news so that all the consumers gets more aware by such kind of frauds
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 28, 2017
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
Max Life Insurance Customer Care's response
Dear Aparna, Apologies for the inconvenience. Our customer representative has spoken to you and explained how the amount was debited from credit card for the premium payment.

Regards,
Max Life Insurance.
Nov 28, 2017
Updated by Aparna1412
Dear Concern,

The matter is still not resolved after speaking to your representative yesterday i am still waiting for the written mail with pop up snap shot or any online confirmation that i have given or marked any pop up for auto debit of my payments. Just a verbal info is not enough to clear your side.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Max Life Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    1162
    Pending
    0
    Resolved
    902
    Max Life Insurance Phone
    +91 11 2693 3610
    Max Life Insurance Address
    Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
    View all Max Life Insurance contact information