[Resolved] Max Life Insurance — Surrendered policy but still I have not received full amount - Policy Number[protected] | |||
I am Faizuna Shaik from Bangalore, My Late husband had made this Max life Guaranteed Monthly income plan policy on my name, last year he passed away. We have paid 4 annual premiums of 93000 each. 2 annual premium were pending but since I am in financial need I surrendered my policy here in Malleshwaram branch but according to policy & promised by max life people instead of 360000/- after deduction of 30% of all 4 premiums, received is only 159000/-. Few of their executives themselves are confused. Now I am requesting the malleshwaram branch Max life staff to check and credit the balance amount but they are unnecessary delaying and everytime I get the answer that "We have escalated the issue to head office and we still not have received any reply." Kindly help me out in this regard as I really have no patience and It is difficult for a woman of my age to travel everytime to their office. Policy Number[protected] Regards Faizuna Shaik [protected] Bangalore Was this information helpful? | |||
Feb 2, 2017 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Dec 26, 2016 Max Life Insurance Customer Care's response Dear Faizuna, Our customer representative tried reaching on the number mentioned by you, however the call was not answered. Would request you to kindly share a convinient time when we can call you and share an alternate contact number as well. In case you need any further information please write to us at [protected]@maxlifeinsurance.com and mention Ticket No 17710906 in all future communication on the subject. Regards, Max Life Insurance.
Verified Support Jan 02, 2017 Max Life Insurance Customer Care's response Dear Faizuna, Our customer representative has mailed you on 31st Dec 2016, confirming that your surrender request has been processed and the surrender amount will be credited to your account shortly. Hope we have addressed all your concerns to your satisfaction. In case you need any further information please write to us at [protected]@maxlifeinsurance.com and mention Ticket No 17710906 in all future communication on the subject. Regards, Max Life Insurance | |||
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